Subject: FW: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank -Update as on 11.01.2022
From: Yahia Taha <[email-masked]>
To: syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Mohammad Tarabishi <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Sun, 16 Jan 2022 15:27:58 +0000

Dear All,

FYI…

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Singaravel Perambalam <[email-masked]>
Sent: Wednesday, January 12, 2022 12:09 PM
To: Abdullah Alqasem <[email-masked]>; Yahia Taha <[email-masked]>; Malik Ismail <[email-masked]>; Sankar Thulasimani <[email-masked]>; Hisham Hamdy <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Prince Anand <[email-masked]>; Turki Alghamdi <[email-masked]>; Ravi Chandran <[email-masked]>; Ramalingam Thangavel <[email-masked]>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank -Update as on 11.01.2022
Importance: High

Dear Abdulla/Yahia/Malik/Sankar,

Please note the below update on pending MADA manual refunds Claim IDs.

As on 27th December as per the data received from Payfort, there were 21875 claim IDs pending with AlRajhi.

With continuous follow-up and multiple meetings with bank as on date we have received 21,322 claim IDs from Al Rajhi Bank (~98%). Attached files with all details along with Claim IDs. (Although previously batch by batch Claim IDs shared, now attaching the complete file RRN & Orders wise)

Pending Claim IDs with Al Rajhi Bank for 178 Refunds

Data received from Payfort for Manual Refunds instruction given, but RRN not available 375 Transaction – Resubmitted by Sankar to Payfort. Once we get RRN, again can be shared with Alrajhi for Claim IDs.

Please refer the file and if you have any MOCI complain against any of these refunds, update the claim IDs and close it asap.

With these all-claim IDs pending with Al Rajhi for MADA manual refunds , which are submitted by Payfort from Jan’21 till 14th December 2021 are processed and Claim IDs shared (Except the above-mentioned 17+375=553 cases).

@Sankar Thulasimani<mailto:[email-masked]> – Payfort team (Harsh Kothari) has mentioned in his recent reply that Claim IDs wait for these orders. Please provide this detail for him to update their records as well.

Revert in case in you have any queries.

Regards
Peram

From: Singaravel Perambalam
Sent: Monday, January 10, 2022 7:29 PM
To: Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Prince Anand <[email-masked]<mailto:[email-masked]>>; Turki Alghamdi <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>; Ramalingam Thangavel <[email-masked]<mailto:[email-masked]>>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Dear Abdulla/Yahia/Malik,

Please refer the file for claim ID status against 8247 refunds pertaining to period from Jan’21 to Sep’21.We have received 6943 claim IDs from Al Rajhi bank. Please refer the file and if you have any MOCI complain against any of these refunds, update the claim IDs and close it.

As on now we have received 10,633 Claim IDs (including the previous mail sent for 3690 Claim IDs) out of total 22,748 pending cases reported.

We had multiple follow-up and meetings with AlRajhi bank , and they are able understand the seriousness of the issues which impacting our customer relationship. They are committed put all the efforts to provide all pending claim IDs asap.

Will keep you posted on the pending cases soon. Revert in case in you have any queries.

Regards
Peram

From: Singaravel Perambalam
Sent: Thursday, December 30, 2021 9:17 AM
To: Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Prince Anand <[email-masked]<mailto:[email-masked]>>; Turki Alghamdi <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>; Ramalingam Thangavel <[email-masked]<mailto:[email-masked]>>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Added Order reference numbers to the same file for your convinience

From: Singaravel Perambalam
Sent: Wednesday, December 29, 2021 7:02 PM
To: Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Prince Anand <[email-masked]<mailto:[email-masked]>>; Turki Alghamdi <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>; Ramalingam Thangavel <[email-masked]<mailto:[email-masked]>>
Subject: FW: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Dear Abdulla/Yahia/Malik,

Please refer the file for claim ID status against 14501 refunds pertaining to period from Oct till 14th December. We are keep on following with bank for update.

We have received 3690 claim IDs from Al Rajhi bank.

Please refer the file and if you have any MOCI complain against any of these refunds, update the claim IDs and close it.

Revert in case in you have any queries.

Regards
Peram

From: Singaravel Perambalam
Sent: Wednesday, December 29, 2021 6:54 PM
To: Turki Alghamdi <[email-masked]<mailto:[email-masked]>>
Cc: Ravi Chandran <[email-masked]<mailto:[email-masked]>>; Ramalingam Thangavel <[email-masked]<mailto:[email-masked]>>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Dear Turki,

Out of two files we sent to Al Rajhi requesting for pending 22,748 claims IDS, the status as on date below. Only 3690 Claim IDs shared by bank.

Status against the file sent for 14501 claim IDs pertaining to period from Oct till 14th December

Status against the file sent for 8247 claim IDs pertaining to period from 1st Jan till Sept 2021- Waiting for Claim IDs - No Response

Appreciate your escalation.

Regards
Peram
From: Abdullah K. Sharif <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 7:16 PM
To: Turki Alghamdi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Gokul R. Jayagopal <[email-masked]<mailto:[email-masked]>>; Jaber N. Almarri <[email-masked]<mailto:[email-masked]>>; Walled K. Alsabhan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Imran Ahmad <[email-masked]<mailto:[email-masked]>>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

External email sender, please take precaution.
Dear Turki

Please find attached update for 14501.
For the file of 8247, we are waiting for the IT team.

BR

Abdullah K. Sharif

From: Turki Alghamdi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 5:22 PM
To: Abdullah K. Sharif <[email-masked]<mailto:[email-masked]>>
Cc: Turki M. Mukirin <[email-masked]<mailto:[email-masked]>>; E. commerce Claim <[email-masked]<mailto:[email-masked]>>; Gokul R. Jayagopal <[email-masked]<mailto:[email-masked]>>; Jaber N. Almarri <[email-masked]<mailto:[email-masked]>>; Walled K. Alsabhan <[email-masked]<mailto:[email-masked]>>; Ma Leizl Galang. Boado <[email-masked]<mailto:[email-masked]>>; Imran Ahmad <[email-masked]<mailto:[email-masked]>>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>
Subject: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Dear Abdullah,

Kindly we need your support to provide us with Claim IDs for the attached 22748 transactions.

Since the Claim IDs are pending from Al Rajhi bank and we need to reply to MOCI and close the customers claim to avoid any penalty.

From 1st Jan till Sept 2021- Waiting for Claim IDs                              8247
From Oct till 14th December-Waiting for Claim IDs                          14501
Total                                                                                                           22748

Regards,

Turki Mohammed Al Ghamdi
Assistant Manager - POS & Banking
Mobile: +966 5444 88 078
Tel: + 966 11 279 3180  Ext: 3180

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