Subject: RE: Refund Issue#8114011787
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Mari Muthu <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Reddy Prasad <[email-masked]>, Ajith Pillai <[email-masked]>
Date: Sun, 16 Jan 2022 14:53:23 +0000

REFUNDED

IP Address52.210.98.185Batch ID-1
Transaction Date/TimeWed Nov 24 14:50:42 AST 2021Post Date1124
Transaction ID202132872678984Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBurgan Bank
Card Number403583******0032Card ExpirationDec , 2023
Transaction Amount15.130Currency Code414
Merchant Track IDpay_ml4whqevltplfmlzudvuo7t25uResult CodeCAPTURED
Host Response00Authorization Code067674
AVS ResponseCVD2 Validation Repsonse
Reference ID132866020148STAN ID938409
Cardholder Address
ECI7Cardholder Zip Code
User Field 18114011787User Field 2
User Field 3User Field 4
User Field 5TrackID
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 15, 2022 12:27 PM
To: Akshay Berry <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Mari Muthu <[email-masked]>; Mustafa Chakki <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Reddy Prasad <[email-masked]>; Ajith Pillai <[email-masked]>
Subject: Re: Refund Issue#8114011787

External email sender, please take precaution.
Hi Akshay,

Kindly assist us to close this. Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 13 January, 2022 13:31:47
Subject: RE: Refund Issue#8114011787

@Mustafa Chakki<mailto:[email-masked]> @Mari Muthu<mailto:[email-masked]>

Reminder on the below if the refund has been done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 10, 2022 10:10 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue#8114011787

Looping in @Mari Muthu<mailto:[email-masked]> Please check the below mention transaction details in KNET portal.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 8, 2022 12:49 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue#8114011787

External email sender, please take precaution.
Hi Akshay/Shababe,

Kindly assist to get RRN for the below refund against 8114011787. Customer checked with his bank regarding the refund and they are asking him to share the refund RRN to check.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 4, 2022 9:51:56 PM
Subject: Refund Issue#8114011787

Hi Team,

Ticket No(3521718)

 Problem Statement: Refund Issue
Order Date : Nov 19, 2021
Order ID: 8114011787
RMA: 1001664251
Assistance Required: Need transaction RRN
Issue Description: As per the hybris the refund has been done from our end on 11/24/21. But customer claiming that he has not received the refund. kindly check and provide us the RRN asap.

Regards,
Ahmed Omer
CS Team.

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