Subject: FW: Escalation Metrics for HDO & Wh Operation Dammam SCM Team
From: Yahia Taha <[email-masked]>
To: HB.CCCKSA <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>
Date: Sun, 16 Jan 2022 07:04:50 +0000

Dear All,

FYI&A.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Asif Mohdyusuf <[email-masked]>
Sent: Saturday, January 15, 2022 3:05 PM
To: [email-masked]; Ismail Aboukhater <[email-masked]>; Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; hbdmmcorniche ma <[email-masked]>; hbdmmcorniche manager <[email-masked]>; hbjubail crm <[email-masked]>; hbjubail ma <[email-masked]>; hbjubail manager <[email-masked]>; Homeboxmanager Khobar <[email-masked]>; Homebox Aziziakhobar <[email-masked]>; Homeboxma Khobar <[email-masked]>; Azizia Shopmanagerhb <[email-masked]>; Hbhofuf Ma <[email-masked]>; Hbhofuf Manager <[email-masked]>; Dipendra Shrestha <[email-masked]>; Hasan Razakhan <[email-masked]>; Shaik Haneef <[email-masked]>
Cc: Hbdammam Whdelivery <[email-masked]>; Hcdammam Delivery <[email-masked]>; Tulasi bhatta <[email-masked]>; hcdammam cod <[email-masked]>; Faisal Koorikkattil <[email-masked]>; Hbwhfurniture Dammam <[email-masked]>; Raees Ansari <[email-masked]>; Hcwhfurniture Dammam <[email-masked]>; Hbwhfurniture Dammam <[email-masked]>; Hcwhinbound Dammam <[email-masked]>; Purna Shrestha <[email-masked]>; Hcwhhousehold Dammam <[email-masked]>; Hcwhoutbound Dammam <[email-masked]>; hcwhoperation dammam <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>
Subject: Escalation Metrics for HDO & Wh Operation Dammam SCM Team

Dear All,

Pls find the Escalation Metrics for HDO & WH Operation for Dammam SCM Team.

Escalation Matrices for Dammam HDO Operation
First Level of  Escalation
Staff Name
Designation
Mob NO
EXT
Email
Duty time
Mousa
COD- Supervisor
531090611
5390\5368
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
Razak
COD- Supervisor
572302337
5344
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
Jafer
COD- Supervisor
564387659
5382
[email-masked]<mailto:[email-masked]>
2.00 pm to 11.00 PM
Sukum
COD- Supervisor
541465878
5117
[email-masked]<mailto:[email-masked]>
2.00 pm to 11.00 PM
Tulsi
COD- Supervisor
540230602
5344
Tulasi bhatta [email-masked]<mailto:[email-masked]>
Vacation

Second Level of  Escalation
Chamila
COD- Manager
543267358
5384
[email-masked]<mailto:[email-masked]>
8.00 AM to 5.00 PM

Final   Level of Escalation
Asif
Wh- Manager
540229338
5379
[email-masked]<mailto:[email-masked]>

Escalation Matrix for Dammam WH Operation
First Level of  Escalation
Staff Name
Designation
Mob NO
EXT
Email
Duty time
Binu
Inbound Supervisor
501270426
5315
[email-masked]<mailto:[email-masked]>
2.00 pm to 11.00 PM
Purna Shrestha
Inbound Co-Ordinator
591689358
5315/5308
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
Purna Shrestha
Trouble Management / QC related issue
591689358
5315/5308
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
Nirash Kumar Pun
Home Centre FF Supervisor
542399532
5234
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
Shailendra Kumar Yadav
Home Box FF Supervisor
547388436
5385
[email-masked]<mailto:[email-masked]>
8.00 am to 5.00 PM
Nawaz
Home Box HH Supervisor
566231164
5347
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
Sunil
HC Outbound Supervisor
541200973
5345
[email-masked]<mailto:[email-masked]>
2.00 pm to 11.00 PM
Hasan
HB Outbound Supervisor
572063775
5385
-
2.00 pm to 11.00 PM
Murshid
HB/ HC HH Outbound Supervisor- SRN
556276752
5347
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
Mukul
Non-Trading Supervisor
540228586
5347
[email-masked]<mailto:[email-masked]>
8.00 am to 5.00 PM
Babu Faisal Koorikkattil
Home - MIS
532029679
5358
[email-masked]<mailto:[email-masked]>
8.00 am to 5.00 PM

Second Level of Escalation
Raees Ansari
Asst. WH Manager
548925836
5332
[email-masked]<mailto:[email-masked]>
8.00 AM to 5.00 PM

Final Level of Escalation
Asif
WH Manager
540229338
5379
[email-masked]<mailto:[email-masked]>

Regards
Asif

From: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 13, 2022 11:32 AM
To: [email-masked]<mailto:[email-masked]>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche ma <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche manager <[email-masked]<mailto:[email-masked]>>; hbjubail crm <[email-masked]<mailto:[email-masked]>>; hbjubail ma <[email-masked]<mailto:[email-masked]>>; hbjubail manager <[email-masked]<mailto:[email-masked]>>; Homeboxmanager Khobar <[email-masked]<mailto:[email-masked]>>; Homebox Aziziakhobar <[email-masked]<mailto:[email-masked]>>; Homeboxma Khobar <[email-masked]<mailto:[email-masked]>>; Azizia Shopmanagerhb <[email-masked]<mailto:[email-masked]>>; Hbhofuf Ma <[email-masked]<mailto:[email-masked]>>; Hbhofuf Manager <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Shaik Haneef <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Faisal Koorikkattil <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: DMM COD TEAM CONTACT DETAILS AND DUTY TIME

Dear All

Please find, Below mention are DMM COD team Contact details and Duty timing. So if any COD related issue please feel free to contact COD team according.

DMM COD TEAM CONTACT  DETAILS AND DUTY TIME
Staff Name
Mob NO
EXT
Email
Duty time
Issue Escalation
Muosa
0531090611
5390\5368
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
First Contact
Razak
0572302337
5344
[email-masked]<mailto:[email-masked]>
6.00 am to 3.00 PM
First Contact
Jafer
0564387659
5382
[email-masked]<mailto:[email-masked]>
2.00 pm to 11.00 PM
First Contact
Sukum
0541465878
5117
[email-masked]<mailto:[email-masked]>
2.00 pm to 11.00 PM
First Contact
Chamila
0543267358
5384
[email-masked]<mailto:[email-masked]>
8.00 AM to 5.00 PM
Second Contact
Asif
0540229338
5379
[email-masked]<mailto:[email-masked]>
8.00 AM to 5.00 PM
Third Contact

Thanks & Regards,
Chamila J Dasanayaka
Home Division - Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[MER -logo-01]

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