Subject: RE: 29008201869620200221 #صيانه
From: Yahia Taha <[email-masked]>
To: Syed Ataullah <[email-masked]>, Kalyan Khadka <[email-masked]>
Cc: Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Crys_HBKSA <[email-masked]>, AmirKhan <[email-masked]>, Mujahid Abdul <[email-masked]>, Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>, hblsmksa <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Andalus Hbma <
Date: Thu, 13 Jan 2022 13:25:32 +0000

I called him personally and informed will send maintenance team once again

@Kalyan Khadka<mailto:[email-masked]>please revert.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Syed Ataullah [email-masked]<mailto:[email-masked]>
Sent: Thursday, January 13, 2022 4:22 PM
To: Yahia Taha [email-masked]<mailto:[email-masked]>
Cc: Raneem Alqutub <[email-masked]>; Nada Hattar <[email-masked]>; Andalus Shopmanagerhb <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Crys_HBKSA <[email-masked]>; AmirKhan <[email-masked]>; Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>; Kalyan Khadka <[email-masked]>; hblsmksa <[email-masked]>; HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Andalus Hbma <[email-masked]>; Andalus Hbrtl <[email-masked]>
Subject: Re: 29008201869620200221 #صيانه

External email sender, please take precaution.
Hi Yahia.

Please have a look into this matter, cx is not agree with the report, he is asking refund, he was promised about maintenance of that leg by Store manager at the time of purchasing, now every day he is writing bad review on social media.
Please do the needful regarding this as exceptional case. and keep us posted accordingly.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd

Cell: +91 7037667652

________________________________
From: "yahia taha" <[email-masked]<mailto:[email-masked]>>
To: "Raneem Alqutub" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "Andalus Shopmanagerhb" <[email-masked]<mailto:[email-masked]>>
Cc: "Shamsheer Musthafa" <[email-masked]<mailto:[email-masked]>>, "Crys_HBKSA" <[email-masked]<mailto:[email-masked]>>, "AmirKhan" <[email-masked]<mailto:[email-masked]>>, "Mujahid Abdul" <[email-masked]<mailto:[email-masked]>>, "Bratindra Mukherjee" <[email-masked]<mailto:[email-masked]>>, "arnel ferfas" <[email-masked]<mailto:[email-masked]>>, "Kalyan Khadka" <[email-masked]<mailto:[email-masked]>>, "hblsmksa" <[email-masked]<mailto:[email-masked]>>, "Crys_HBKSA" <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Hasan Razakhan" <[email-masked]<mailto:[email-masked]>>, "Andalus Hbma" <[email-masked]<mailto:[email-masked]>>, "Andalus Hbrtl" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 6:21:19 PM
Subject: RE: 29008201869620200221 #صيانه

@Raneem Alqutub<mailto:[email-masked]> kindly arrange to call the customer and update below inspection feedback.

@Andalus Shopmanagerhb<mailto:[email-masked]> dear store team FYI in case customer visit your store.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 3:36 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29008201869620200221 #صيانه

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for inspection and reports as follows:

  *   The subjected order was delivered on 23-Feb-2021.
  *   As per team there is damaged in left side and one leg of Valentina 3-Seater Sofa Bed W/5 Cushions-Mint Green.
  *   It seems customer change its place dragging it or someone jump over it.
  *   It is misuse by the customer.
  *   It has already been 21 months since the delivery done.
  *   As per confirmation from workshop the left side can be repair but cannot repair the legs of the sofa.
  *   To close the issue, we need to change 1 leg but the legs not available in entire KSA.
  *   Since leg is unable to repair, there is no benefit repairing the left part only.
  *   Attached pictures and video is for your reference.
  *   Item was billed as SSD.
  *   Item id 159738858 Valentina 3 Seater Sofa Bed W/5 Cushions-Mint Green-
  *   Stock in SOH “0”
  *   Customer wants to repair or replace the item.
  *   Kindly advise further.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Kalyan Khadka
Sent: Saturday, November 20, 2021 2:02 PM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29008201869620200221 #صيانه

Hi team.

We will send team tomorrow to check the issue

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 20, 2021 12:25 PM
To: AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: 29008201869620200221 #صيانه

External email sender, please take precaution.

Dear team,

 CCC manager approved the maintenance but no one has contacted the customer yet

Please check and advice

Order No:29008201869620200221

CRM:3296387

Best Regards,

Asif Mohdyusuf [email-masked]<mailto:[email-masked]>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Damaged item - invoice No. 29008201869620200221
From: Kalyan Khadka <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Amani Aldossary <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Sat, 8 Jan 2022 14:45:01 +0000

Dear @Yahia Taha<mailto:[email-masked]>,

We will arrange team on 11 Jan

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-HDO

Ext-2311

Concept Warehouse Jeddah -Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Yahia Taha <[email-masked]>
Sent: Saturday, January 08, 2022 4:59 PM
To: Kalyan Khadka <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Amani Aldossary <[email-masked]>; Hasan Razakhan <[email-masked]>
Subject: RE: Damaged item - invoice No. 29008201869620200221

@Kalyan Khadka<mailto:[email-masked]> please send inspection team to check.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Amani Aldossary <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 8, 2022 4:28 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Damaged item - invoice No. 29008201869620200221

Dear @Yahia Taha<mailto:[email-masked]>,

The customer mad about the delay respond also when he brought someone to fix the sofa, he saw that it's made of carton not wood as the website posted.

So now he doesn't want replacement or maintenance, he wants refund.

Best Regards

Amani.Aldossri
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0>