Subject: Re: Online Customer Complain
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Homeboxma Cpr4 <[email-masked]>, Nabeel Haji <[email-masked]>, Shoeb Mushtaq AhmedShaikh <[email-masked]>, hbriyadh delivery <[email-masked]>, Vakeel Ahmad <[email-masked]>, Homeboxmanager Cpr4 <[email-masked]>, Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Thu, 13 Jan 2022 01:42:14 -0700 (MST)

Hi yahia. 

Would like to inform you that team already informed the customer on 29th regarding wrong number but he confirmed He contacted with delivery team they confirmed the it will be delivered. but at this time agent supposed to take an alternative number and update, we have coached the agent regarding this. 
secondly he contacted us on 11th Jan team informed the same and updated alternative number. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "Homeboxma Cpr4" <[email-masked]>, "Nabeel Haji" <[email-masked]>, "Shoeb Mushtaq AhmedShaikh" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>, "Homeboxmanager Cpr4" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Sent: Thursday, January 13, 2022 12:10:03 PM 
Subject: RE: Online Customer Complain 

Dear both, 

If we are just attending the customers queries with no action then it is too difficult to manage, please investigate and take necessary action. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Homeboxmanager Cpr4 <[email-masked]> 
Sent: Wednesday, January 12, 2022 10:19 PM 
To: Yahia Taha <[email-masked]>; Vakeel Ahmad <[email-masked]>; hbriyadh delivery <[email-masked]> 
Cc: Homeboxma Cpr4 <[email-masked]>; Nabeel Haji <[email-masked]>; Shoeb Mushtaq AhmedShaikh <[email-masked]> 
Subject: Online Customer Complain 

Dear Mr.Yahya 

Below customer complain he was place order on 4-Dec-2021 but by mistake he enter wrong number. 

On 20-Dec-2021 he was complain for and ask to update the correct number but its not update in CRM, and the delivery date was re schedule on 28-jan-2021. 

on 28-dec-2021 again they complain delivery still not come because of wrong number, and in the same time again he ask to update mobile no. 

And again re schedule on 11-Jan-2022 but still not deliver because mobile no still not update In CRM. 

Now customer is to much angry because 3 time they rise complain but still not solve , He asking for nearest delivery schedule. 

[ mailto:[email-masked] | @Vakeel Ahmad ] please arrange delivery as soon as possible. 

CRM No- 3506315 

Regards 

Munardi 

0546974772 

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