Subject: RE: Online Customer Complain
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: Homeboxma Cpr4 <[email-masked]>, Nabeel Haji <[email-masked]>, Shoeb Mushtaq AhmedShaikh <[email-masked]>, hbriyadh delivery <[email-masked]>, Vakeel Ahmad <[email-masked]>, Homeboxmanager Cpr4 <[email-masked]>, Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Thu, 13 Jan 2022 06:40:03 +0000

Dear both,

If we are just attending the customers queries with no action then it is too difficult to manage, please investigate and take necessary action.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Homeboxmanager Cpr4 <[email-masked]>
Sent: Wednesday, January 12, 2022 10:19 PM
To: Yahia Taha <[email-masked]>; Vakeel Ahmad <[email-masked]>; hbriyadh delivery <[email-masked]>
Cc: Homeboxma Cpr4 <[email-masked]>; Nabeel Haji <[email-masked]>; Shoeb Mushtaq AhmedShaikh <[email-masked]>
Subject: Online Customer Complain

Dear Mr.Yahya

Below customer complain he was place order on 4-Dec-2021 but by mistake he enter wrong number.
On 20-Dec-2021 he was complain for and ask to update the correct number but its not update in CRM, and the delivery date was re schedule on 28-jan-2021.
on 28-dec-2021 again they complain  delivery still not come because of wrong number, and in the same time again he ask to update mobile no.
And again re schedule  on 11-Jan-2022 but still not deliver because mobile no still not update In CRM.
Now customer is to much angry because 3 time they rise complain but still not solve , He asking for nearest delivery schedule.
@Vakeel Ahmad<mailto:[email-masked]> please arrange delivery as soon as possible.

CRM No- 3506315

Regards

Munardi
0546974772

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