Subject: FW: Escalation Matrix of Kuwait
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Thu, 13 Jan 2022 06:06:44 +0000

FYI for non-voice team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Thursday, January 13, 2022 9:18 AM
To: Saeed Khawaldeh <[email-masked]>; Anas Abukhashabeh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Rawan Barghouth <[email-masked]>; Nour Hanayneh <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Escalation Matrix of Kuwait

Hi @Saeed Khawaldeh<mailto:[email-masked]>

As discussed, please find the attached updated escalation matrix of Kuwait.

Thanks,
Shababe Quamar

From: Mohammad Shababe Quamar
Sent: Wednesday, January 12, 2022 9:59 AM
To: Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Escalation Matrix of Kuwait

Hi @Saeed Khawaldeh<mailto:[email-masked]>

Thanks for highlight!

Please follow the attached escalation matrix, we will connect today at 4PM to discuss more about escalation matrix.

Thanks,
Shababe Quamar

From: Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 11, 2022 6:04 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas [email-masked]<mailto:[email-masked]>
Subject: RE: Escalation Matrix of Kuwait

External email sender, please take precaution.
Hi Shababe,

We have been notified that Harish from finance has left the organization and we updated our escalation matrix accordingly.

Could you please double check on the attached file for the escalation matrix that we have and confirm if we shall keep using it.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962799 741588
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mohammad Shababe Quamar [mailto:[email-masked]]
Sent: Tuesday, January 11, 2022 3:29 PM
To: Saeed Khawaldeh; Anas Abukhashabeh
Cc: Escalations Dxbteam; Rawan Barghouth; Nour Hanayneh; Jessie Caparas
Subject: Escalation Matrix of Kuwait

Hi @Saeed Khawaldeh<mailto:[email-masked]>

Please find the attached updated escalation matrix of Kuwait.

For Max Stores, I am waiting for concept confirmation, once get the Max Store’s details, will share with you.

Thanks,
Shababe Quamar

From: Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 9, 2022 12:33 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item_ 8117077903

External email sender, please take precaution.
Hi Jessie,

Sure.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962799 741588
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Friday, January 7, 2022 6:03 PM
To: Anas Abukhashabeh; Saeed Khawaldeh; Mohammad Shababe Quamar
Subject: RE: Missing item_ 8117077903

@Saeed Khawaldeh<mailto:[email-masked]>

I think we need to recheck these escalations for HC KW team.

Let’s connect on Monday

FYI @Mohammad Shababe Quamar<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 7, 2022 7:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Dania Radwan <[email-masked]<mailto:[email-masked]>>; Mays AlAbsi <[email-masked]<mailto:[email-masked]>>; Mohammad Alhajaj <[email-masked]<mailto:[email-masked]>>; Mohammed Khatib <[email-masked]<mailto:[email-masked]>>; Hanan Baninaser <[email-masked]<mailto:[email-masked]>>; Yamen Dweik <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item_ 8117077903

External email sender, please take precaution.
Dear Team,

A kind reminder,

Best Regards,
Anas Abukhashabeh
________________________________
From: Anas Abukhashabeh
Sent: Tuesday, January 04, 2022 5:56 PM
To: [email-masked]<mailto:[email-masked]>; Reddy Prasad; [email-masked]<mailto:[email-masked]>
Cc: Rawan Barghouth; Saeed Khawaldeh; Ruba Dabbas; Dania Radwan; Mays AlAbsi; Mohammad Alhajaj; Mohammed Khatib; Hanan Baninaser; Yamen Dweik
Subject: FW: Missing item_ 8117077903
Dear Team,

With reference to the order number: 8117077903

The customer placed this order on Dec 2, 2021 , respectively and didn't receive the below

Item: 162315148 - - Charles Nested Steel and Glass Lantern

We escalated this case on Dec 10, 2022 , with tickets: 3581311, the customer keeps calling. The customer is now asking the amount for the item.

Please advise if we can process the manual refund on the amount of KWD 9.52 in this case.

Thank you for helping us close this case.

Best Regards,
Anas AbuKhashabeh.
________________________________
From: Farah Humaidan [[email-masked]]
Sent: Saturday, December 25, 2021 4:08 PM
To: Israa Albakhet; Mays AlAbsi; Anas Abukhashabeh; Mahmoud Saad; KWI Customer Support
Cc: Rawan Barghouth; Saeed Khawaldeh; Ruba Dabbas; Dania Radwan; Mohammed Khatib; Mohammad Alhajaj; Yamen Dweik; Escalations Dxbteam; Reddy Prasad; ecom cskuwait
Subject: RE: Missing item_ 8117077903
Dear Israa,

Already replied (attached) all pieces that were collected by us were delivered to Customer

Nothing pending with Postaplus

Thanks

Farah Humaidan
Customer Service Manager
Tel.   +965 1881881 – 3132

From: Israa Albakhet [mailto:[email-masked]]
Sent: Saturday, December 25, 2021 3:06 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Mays AlAbsi <[email-masked]<mailto:[email-masked]>>; Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>; Mahmoud Saad <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Dania Radwan <[email-masked]<mailto:[email-masked]>>; Mohammed Khatib <[email-masked]<mailto:[email-masked]>>; Mohammad Alhajaj <[email-masked]<mailto:[email-masked]>>; Yamen Dweik <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item_ 8117077903

Hi Team,

The customer still chasing for the missing item, any updates??

Regards,

From: Farah Humaidan [mailto:[email-masked]]
Sent: Saturday, December 25, 2021 12:29 PM
To: Mays AlAbsi; Anas Abukhashabeh; Mahmoud Saad; KWI Customer Support
Cc: Rawan Barghouth; Saeed Khawaldeh; Ruba Dabbas; Dania Radwan; Mohammed Khatib; Mohammad Alhajaj; Yamen Dweik; Israa Albakhet; Escalations Dxbteam; Reddy Prasad; ecom cskuwait
Subject: RE: Missing item_ 8117077903

Dear Mays,

Please note that after confirmation from OPS team 6 pieces were delivered to customer and nothing pending with us

Thanks

Farah Humaidan
Customer Service Manager
Tel.   +965 1881881 – 3132

From: Mays AlAbsi [mailto:[email-masked]]
Sent: Thursday, December 23, 2021 3:11 PM
To: Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>; Mahmoud Saad <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Dania Radwan <[email-masked]<mailto:[email-masked]>>; Mohammed Khatib <[email-masked]<mailto:[email-masked]>>; Mohammad Alhajaj <[email-masked]<mailto:[email-masked]>>; Yamen Dweik <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: رد: Missing item_ 8117077903

Dear Mr. Mahmoud

what's the update on the below ?

Best Regards,
mays alabsi ‏‏

من: Anas Abukhashabeh
‏‏تاريخ الإرسال: 22 كانون الأول, 2021 04:13 م
إلى: Mahmoud Saad; KWI Customer Support; Farah Humaidan
نسخة: Rawan Barghouth; Saeed Khawaldeh; Ruba Dabbas; Mays AlAbsi; Dania Radwan; Mohammed Khatib; Mohammad Alhajaj; Yamen Dweik; Israa Albakhet; Escalations Dxbteam; Reddy Prasad; ecom cskuwait
‏‏الموضوع: RE: Missing item_ 8117077903
Dear Mr. Mahmoud

what's the update on the below ?

Best Regards,
Anas AbuKhashabeh
________________________________
From: Mahmoud Saad [[email-masked]]
Sent: Monday, December 13, 2021 9:46 AM
To: Anas Abukhashabeh; KWI Customer Support; Farah Humaidan
Cc: Rawan Barghouth; Saeed Khawaldeh; Ruba Dabbas; Mays AlAbsi; Dania Radwan; Mohammed Khatib; Mohammad Alhajaj; Yamen Dweik; Israa Albakhet; Escalations Dxbteam; Reddy Prasad; ecom cskuwait
Subject: RE: Missing item_ 8117077903
Dear Mr. Anas,

We will check with our delivery department and get back to you at soonest.

Thank you.

Best Regards,

Mahmoud Saad
CS Executive

Tel     +965 1881881 ext: 3134
[postaplus]

From: Anas Abukhashabeh [mailto:[email-masked]]
Sent: Sunday, December 12, 2021 4:25 PM
To: KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Mays AlAbsi <[email-masked]<mailto:[email-masked]>>; Dania Radwan <[email-masked]<mailto:[email-masked]>>; Mohammed Khatib <[email-masked]<mailto:[email-masked]>>; Mohammad Alhajaj <[email-masked]<mailto:[email-masked]>>; Yamen Dweik <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item_ 8117077903

Hi Postaplus,

Please confirm how many boxes you have delivered to the customer
as the customer says she did not receive the below item

Please check and update

Order number:  8117077903
AWB: 100078257071
Items: 162315148 - - Charles Nested Steel and Glass Lantern

Best Regards,
Anas AbuKhashabeh

________________________________
From: ecom cskuwait [[email-masked]]
Sent: Sunday, December 12, 2021 6:45 AM
To: Anas Abukhashabeh; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Rawan Barghouth; Saeed Khawaldeh; Ruba Dabbas; Mays AlAbsi; Dania Radwan; Mohammed Khatib; Mohammad Alhajaj; Yamen Dweik; Israa Albakhet; Escalations Dxbteam; Reddy Prasad
Subject: RE: Missing item_ 8117077903

Dear @Anas Abukhashabeh<mailto:[email-masked]>,
The below mentioned order shipped in 06 boxes

TRACKING_ID
INVOICE_NO
PARTNER_CODE
CONTAINER_ID
100078257071
8117077903
POSTAPLUS
ECKWT534189
100078257071
8117077903
POSTAPLUS
ECKWT534197
100078257071
8117077903
POSTAPLUS
ECKWT534172
100078257071
8117077903
POSTAPLUS
ECKWT534205
100078257071
8117077903
POSTAPLUS
ECKWT534196
100078257071
8117077903
POSTAPLUS
ECKWT534200

Thanks & Regards,

Siva Prasad

From: Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 11, 2021 4:52 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Mays AlAbsi <[email-masked]<mailto:[email-masked]>>; Dania Radwan <[email-masked]<mailto:[email-masked]>>; Mohammed Khatib <[email-masked]<mailto:[email-masked]>>; Mohammad Alhajaj <[email-masked]<mailto:[email-masked]>>; Yamen Dweik <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: Missing item_ 8117077903

External email sender, please take precaution.
Dear Team,

Kindly confirm how many boxes you have received and delivered
as the customer says she did not receive the below item.
Please check and confirm

Order number:  8117077903
AWB: 100078257071
Items: 162315148 - - Charles Nested Steel and Glass Lantern

Best Regards,
Anas AbuKhashabeh
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFarah.Humaidan%40postaplus.com%7C7cea0e86e7d54ee2287008d9c79ef954%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637760307894747090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9kjZqkBvGGb9kf4Ge7F91bRlofasQvHDvuClxOq2VG0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com