Subject: Re: Updated Couriers Escalation Matrix
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Rozan Abdelraziq <[email-masked]>
Date: Wed, 12 Jan 2022 06:38:21 -0700 (MST)

Hi yahia, 

Noted well, matrix updated accordingly 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Raneem Alqutub" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Rozan Abdelraziq" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Sent: Wednesday, January 12, 2022 1:56:52 PM 
Subject: FW: Updated Couriers Escalation Matrix 

Dear All, 

FYI and to update your team accordingly. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Karim Asklany <[email-masked]> 
Sent: Wednesday, January 12, 2022 11:22 AM 
To: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; Momen Elmassry <[email-masked]>; Tarek Mohamedali <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Ramesh Gottimukkala <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; ArishLaila <[email-masked]> 
Subject: Updated Couriers Escalation Matrix 
Importance: High 

Dear All, 

Please find attached for couriers Escalation Matrix and share it with all agents. 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

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