Subject: RE: [#3708186] - CRM
From: Yahia Taha <[email-masked]>
To: Kalyan Khadka <[email-masked]>, Amani Aldossary <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Landmark Group <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Crys_HBKSA <[email-masked]>, Nada Hattar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 12 Jan 2022 12:25:31 +0000

@Amani Aldossary<mailto:[email-masked]> please call the customer and inform our return policy clearly, no return for assembled furniture.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Wednesday, January 12, 2022 3:20 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Landmark Group <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: RE: [#3708186] - CRM
Importance: High

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for inspection and reports as bellow

  *   The order was delivered on 21-Dec-2021.
  *   As per team the product is fine, there is no major damages or scratches.
  *   Regarding bad smell, inspection team did not find any bad smell on the product only the warmish smell was on the room.
  *   Customer does not want replacement of the item.
  *   Asking for refund only.
  *   Item is already fixed.
  *   Attached picture for your review.
  *   Item id 163723672 Klara 4-Door High Gloss Wardrobe with Drawer and Mirror – White.
  *   Kindly advise further.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 04, 2022 9:13 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3708186] - CRM

External email sender, please take precaution.
Hi Team,

Order no. 6374077891
CRM. 3469368

Cx complain the wardrobe smells so bad, Kindly check and assist

Thanks & Regards
The Support Team

3708186:1125156
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