Subject: RE: Updated Couriers Escalation Matrix
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Mohammad Tarabishi <[email-masked]>, Raneem Alqutub <[email-masked]>, Rozan Abdelraziq <[email-masked]>, HB.CCCKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Date: Wed, 12 Jan 2022 09:10:51 +0000

Hi Yahia

Agents have been informed  and our escalation matrix has been updated.

Best Regards,
Nada Hattar
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Yahia Taha [mailto:[email-masked]]
Sent: Wednesday, January 12, 2022 10:27 AM
To: Shakeeb Arsalan; syed ataullah; Mohammad Tarabishi; Raneem Alqutub; Nada Hattar; Rozan Abdelraziq; HB.CCCKSA
Subject: FW: Updated Couriers Escalation Matrix
Importance: High

Dear All,

FYI and to update your team accordingly.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Karim Asklany <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 12, 2022 11:22 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>; Tarek Mohamedali <[email-masked]<mailto:[email-masked]>>; KSA CCCTeamLeaders <[email-masked]<mailto:[email-masked]>>; KSA CCCTeamLeaders <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Subject: Updated Couriers Escalation Matrix
Importance: High

Dear All,

Please find attached for couriers Escalation Matrix and share it with all agents.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

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