Subject: Re: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Hasan Razakhan <[email-masked]>, Saurabh Dadu <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Mon, 10 Jan 2022 10:37:59 -0700 (MST)

Hi Yahia. 

Noted well. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "HB.CCCKSA" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Raneem Alqutub" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]> 
Cc: "Hasan Razakhan" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Nour Hanayneh" <[email-masked]> 
Sent: Monday, January 10, 2022 10:20:14 PM 
Subject: FW: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank 

Dear All, 

FYI, regarding MADA pending cases. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Singaravel Perambalam <[email-masked]> 
Sent: Monday, January 10, 2022 7:29 PM 
To: Abdullah Alqasem <[email-masked]>; Yahia Taha <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Prince Anand <[email-masked]>; Turki Alghamdi <[email-masked]>; Ravi Chandran <[email-masked]>; Ramalingam Thangavel <[email-masked]> 
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank 

Dear Abdulla/Yahia/Malik, 

Please refer the file for claim ID status against 8247 refunds pertaining to period from Jan’21 to Sep’21.We have received 6943 claim IDs from Al Rajhi bank. Please refer the file and if you have any MOCI complain against any of these refunds, update the claim IDs and close it. 

As on now we have received 10,633 Claim IDs (including the previous mail sent for 3690 Claim IDs) out of total 22,748 pending cases reported. 

We had multiple follow-up and meetings with AlRajhi bank , and they are able understand the seriousness of the issues which impacting our customer relationship. They are committed put all the efforts to provide all pending claim IDs asap. 

Will keep you posted on the pending cases soon. Revert in case in you have any queries. 

Regards 

Peram 

From: Singaravel Perambalam 
Sent: Thursday, December 30, 2021 9:17 AM 
To: Abdullah Alqasem < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Prince Anand < [ mailto:[email-masked] | [email-masked] ] >; Turki Alghamdi < [ mailto:[email-masked] | [email-masked] ] >; Ravi Chandran < [ mailto:[email-masked] | [email-masked] ] >; Ramalingam Thangavel < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank 

Added Order reference numbers to the same file for your convinience 

From: Singaravel Perambalam 
Sent: Wednesday, December 29, 2021 7:02 PM 
To: Abdullah Alqasem < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Prince Anand < [ mailto:[email-masked] | [email-masked] ] >; Turki Alghamdi < [ mailto:[email-masked] | [email-masked] ] >; Ravi Chandran < [ mailto:[email-masked] | [email-masked] ] >; Ramalingam Thangavel < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank 

Dear Abdulla/Yahia/Malik, 

Please refer the file for claim ID status against 14501 refunds pertaining to period from Oct till 14th December. We are keep on following with bank for update. 

We have received 3690 claim IDs from Al Rajhi bank. 

Please refer the file and if you have any MOCI complain against any of these refunds, update the claim IDs and close it. 

Revert in case in you have any queries. 

Regards 

Peram 

From: Singaravel Perambalam 
Sent: Wednesday, December 29, 2021 6:54 PM 
To: Turki Alghamdi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ravi Chandran < [ mailto:[email-masked] | [email-masked] ] >; Ramalingam Thangavel < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank 

Dear Turki, 

Out of two files we sent to Al Rajhi requesting for pending 22,748 claims IDS, the status as on date below. Only 3690 Claim IDs shared by bank. 

Status against the file sent for 14501 claim IDs pertaining to period from Oct till 14th December 

Status against the file sent for 8247 claim IDs pertaining to period from 1 st Jan till Sept 2021- Waiting for Claim IDs - No Response 

Appreciate your escalation. 

Regards 

Peram 

From: Abdullah K. Sharif < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 27, 2021 7:16 PM 
To: Turki Alghamdi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Gokul R. Jayagopal < [ mailto:[email-masked] | [email-masked] ] >; Jaber N. Almarri < [ mailto:[email-masked] | [email-masked] ] >; Walled K. Alsabhan < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Imran Ahmad < [ mailto:[email-masked] | [email-masked] ] >; Singaravel Perambalam < [ mailto:[email-masked] | [email-masked] ] >; Ravi Chandran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank 

External email sender, please take precaution. 

Dear Turki 

Please find attached update for 14501. 

For the file of 8247, we are waiting for the IT team. 

BR 

Abdullah K. Sharif 

	

From: Turki Alghamdi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 27, 2021 5:22 PM 
To: Abdullah K. Sharif < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Turki M. Mukirin < [ mailto:[email-masked] | [email-masked] ] >; E. commerce Claim < [ mailto:[email-masked] | [email-masked] ] >; Gokul R. Jayagopal < [ mailto:[email-masked] | [email-masked] ] >; Jaber N. Almarri < [ mailto:[email-masked] | [email-masked] ] >; Walled K. Alsabhan < [ mailto:[email-masked] | [email-masked] ] >; Ma Leizl Galang. Boado < [ mailto:[email-masked] | [email-masked] ] >; Imran Ahmad < [ mailto:[email-masked] | [email-masked] ] >; Singaravel Perambalam < [ mailto:[email-masked] | [email-masked] ] >; Ravi Chandran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank 

Dear Abdullah, 

Kindly we need your support to provide us with Claim IDs for the attached 22748 transactions. 

Since the Claim IDs are pending from Al Rajhi bank and we need to reply to MOCI and close the customers claim to avoid any penalty. 

From 1 st Jan till Sept 2021- Waiting for Claim IDs 8247 

From Oct till 14th December-Waiting for Claim IDs 14501 

Total 22748 

Regards, 

Turki Mohammed Al Ghamdi 

Assistant Manager - POS & Banking 

Mobile: +966 5444 88 078 

Tel: + 966 11 279 3180 Ext: 3180 

[ http://landmarkgroup.com/ ] 
[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

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