Subject: Ticket Assigned - Conversation with mrs faisal/late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Jan 2022 14:36:38 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mrs faisal/late delivery mrs faisal                    Bot:  Hi again! Bot:  Please enter your name Customer:  mrs faisal Bot:  Hi Mrs Faisal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6294979501 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Mrs Faisal ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hi Customer:  IMAGE Customer:  When will you deliver my this parcel Agent:  We would like to inform you that your order (6294979501) now its on the way to be deliver. kindly note that They will contact you on the following contact number when arranging the delivery (+966578002105 Agent:  ). expect that within today. Agent:  Please be informed that you can also enjoy discounts of 50 SAR off on 300 SAR orders by using our promo code (HOLY50). This is valid for CP brands except beauty products and watches.  Note : the voucher is valid till 18th of April Agent:  Is there anything else I can help you with? Customer:  No thanks Customer:  JazakAllah Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thank you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nuzhatfaisal Bot:  Hi Nuzhatfaisal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello.. my order number is 6357921432 Agent:  Hi Nuzhatfaisal, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  I sister ordered this as a guest Customer:  6357921432 Agent:  What seems to be the issue? Customer:  Hand bag quality issue and hand bag is damage inside Customer:  She wants to return that bag Customer:  What is the procedure???? Customer:  Because she ordered as a guest Agent:  We sincerely apologize for any inconvenience caused to you. Agent:  You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (CENTREPOINT) store across the KSA. Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (CENTREPOINT) store in the KSA. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Customer:  Could you please solve this issue Agent:  Do you wish to return the item directly to store or home collection? Customer:  Home collection Customer:  IMAGE Agent:  What's the full name of the items you wish to return? Agent:  The both bags? Customer:  Texture tote bag Customer:  Only ladies bag Customer:  From shoeexpress Agent:  Albright, hold don Customer:  IMAGE Agent:  We would like to inform you that a return request for order No (6357921432) was created on 10/11/21,  and the order will be collected by the transport partner within 3 to 5 working days. Agent:  You can now track it online at https://rb.gy/2y9ril using tracking number (RP1011210003512). Customer:  Thank you Customer:  But how can i get my amount? Customer:  Bag return amount Agent:  You will receive it on your My credit wallet Customer:  Ok Agent:  Is there anything else I can help you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nuzhat faisal Bot:  Hi Nuzhat Faisal ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Customer:  When will I get my refund? Customer:  My friend ordered this as a guest Agent:  HiFaisal ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Customer:  IMAGE Customer:  When will I get my refund? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Thanks Customer:  When will I get my refund? Agent:  Please allow me a moment to check Customer:  How can i get my refund voucher? Via email or ny credit? Customer:  My credit** Customer:  Because my frnd ordered this bag as a guest Agent:  We would like to inform you that we have processed the refund of amount (SAR51.0 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps: Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Agent:  Is there anything else I can assist you with today? Customer:  But where? Customer:  I dont recieve any refund Agent:  (SAR51.0 ) in your my credit wallet Customer:  No i don't recieve any refund Customer:  My frnd ordered this as a guest Customer:  She doesn't have centerpoint account Customer:  She told me that you talk with chatbot and return my bag... so i sent the return request Customer:  But we are confused... she doesn't recieve any refund voucher Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. Agent:  Is there anything else I can assist you with today? Customer:  But now its more then 5 days Customer:  Anyways, bye Agent:  6 days work Agent:  Is there anything else? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mrs faisal Bot:  Hi Mrs Faisal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6378581404 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:27 PM, 10th Jan                     mrs faisal                    Ok           06:27 PM, 10th Jan                   Abdulmajeed                   Hi thanks for shopping with us, my name is Abdulmajeed. how can I help you?           06:28 PM, 10th Jan                     mrs faisal                    Some one called me they said he is from aramex , he gave me his mobile number and said that please send me your location at this number           06:29 PM, 10th Jan                     mrs faisal                             06:29 PM, 10th Jan                     mrs faisal                    He call me from this number           06:30 PM, 10th Jan                     mrs faisal                             06:30 PM, 10th Jan                     mrs faisal                    He gave me his mobilr number           06:30 PM, 10th Jan                   Abdulmajeed                   what day did you get the call from Aramex?           06:31 PM, 10th Jan                     mrs faisal                    But when i sent him my location they said that this is wrong number           06:31 PM, 10th Jan                     mrs faisal                    8th January           06:31 PM, 10th Jan                     mrs faisal                    Then           06:32 PM, 10th Jan                     mrs faisal                    Today           06:32 PM, 10th Jan                   Abdulmajeed                   We do apologize for any inconvenience caused in the order, kindly note that we will escalate the issue to the concerned team to sort it out and make the delivery ASAp           06:32 PM, 10th Jan                   Abdulmajeed                   [email-masked]  is this the correct email that you can receive updates on?           06:33 PM, 10th Jan                     mrs faisal                    Yes           06:33 PM, 10th Jan                     mrs faisal                    But i am so worried           06:33 PM, 10th Jan                     mrs faisal                    Because i sent him my location and full address           06:34 PM, 10th Jan                   Abdulmajeed                   i understand your worrisome, but we will make sure that all information shared with the concerned team and everything will be sorted out           06:34 PM, 10th Jan                     mrs faisal                    Ok           06:35 PM, 10th Jan                   Abdulmajeed                   Is there anything else I can assist you with today?           06:35 PM, 10th Jan                     mrs faisal                    No           06:35 PM, 10th Jan                   Abdulmajeed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 10th Jan                     mrs faisal                    Thank you           06:36 PM, 10th Jan                     mrs faisal                    Allah hafiz           06:36 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3747182