Subject: RE: Cart abandoned report 9 Jan
From: Raneem Alqutub <[email-masked]>
To: Yahia Taha <[email-masked]>, Nada Hattar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Nour Hanayneh <[email-masked]>, Saurabh Dadu <[email-masked]>, HB.CCCKSA <[email-masked]>, Muralidharan Gunjur <[email-masked]>
Date: Mon, 10 Jan 2022 10:21:00 +0000

Hello Yahia,

Kindly find my comments in Orange.

Following below, as a suggestion for now we will stop the survey, call back.

Awaiting your confirmation.

Thank you.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Yahia Taha [mailto:[email-masked]]
Sent: Monday, January 10, 2022 11:40 AM
To: Raneem Alqutub; Nada Hattar; Shakeeb Arsalan; syed ataullah
Cc: Hasan Razakhan; Nour Hanayneh; Saurabh Dadu; HB.CCCKSA; Muralidharan Gunjur
Subject: RE: Cart abandoned report 9 Jan

Hi Raneem,

  *   DTBC file was sent on 5th Jan 5 days ago I didn't get any update ( please check attached mail)
For the DTBC please not that we have a priority for the D-3 Sheet on daily basis which some days has a high number of numbers to be contacted, noting that one of the agents were on emergency leave, and we must finalize 3 attempts on 3 days in a raw and the PP sheet were shared today, moreover B&M orders now are around 700 order

  *   Cart abandoned 6-8 Jan was sent yesterday and I asked initial update by today, unfortunately I didn't get.
After sharing the sheet yesterday we trained the agents on this task and we only finalized around 100 orders, once the sheet is done we will update you for sure please if there is a required deadline let us know.

  *   Postponement I'm not sending regularly as it is handled by one of my inhouse team who is in sickness leave today.
  *   Driver survey we agreed to add one agent to the agreed budget for this job and we added. This was agreed on WWS plan now we do not have dedicated agent for the survey please advise if we shall add an agent now?
  *   Call back it is your normal work every day.

Please revert with daily average outbound calls from Jan starting. Report already shared previously.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Raneem Alqutub <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 10, 2022 12:10 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; syed ataullah <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>
Subject: RE: Cart abandoned report 9 Jan

External email sender, please take precaution.
Hello Yahia,

We are sending this email to let you know that we do not have the enough capacity of agents to cover all the requested data to be finalized with the provided deadline for each.

Below table FYKR.

sheet Name

Data Number

Cart abandoned report 6/8 Jan

964

Cart abandoned report 9 Jan

297

postponement 9 Jan

116

D3 Dec 13

762

DTBC  B & M Pre-Paid

753

Survey Dec 28

300

Call Back

197

We would like to bring to your attention as you requested number of agents reduced from 9 to be 5 agents on outbound LOB.

Please confirm what shall we do now in this situation?

Thank you.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]<mailto:[email-masked]>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Yahia Taha [mailto:[email-masked]]
Sent: Monday, January 10, 2022 10:07 AM
To: Nada Hattar; Raneem Alqutub; Shakeeb Arsalan; syed ataullah
Cc: Hasan Razakhan; Nour Hanayneh; Saurabh Dadu; HB.CCCKSA; Muralidharan Gunjur
Subject: Cart abandoned report 9 Jan

Dear All,

Please check attached cart abandoned report for yesterday ,do the needful and update by EOD.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Yahia Taha
Sent: Sunday, January 9, 2022 1:41 PM
To: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; syed ataullah <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: FW: Cart abandoned

Dear All,

Requesting your kind support to start the activity from today.

Please feel free to call me for any queries.

  *   Calls will perform by outbound team in crystal prioritizing high values carts for available mobile numbers every day after 2pm.
  *   Emails will send bulky by LSM team every day once report shared.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 9, 2022 1:21 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cart abandoned

Go ahead. Lets start the activity. Anonymous leave it for now

Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 January 2022, 1:16 pm
To: Muralidharan Gunjur
Cc: Hasan Razakhan
Subject: Cart abandoned

Hi Sir,

Attached is cart abandoned report from 6-8 Jan along with calls and Emails template, please check and advise if this ok to go ahead with.

  *   Calls will perform by outbound team in crystal prioritizing high values carts for available mobile numbers every day after 2pm.
  *   Emails will send bulky by LSM team every day once report shared.
  *   For anonymous requesting your kind advice.

Report analysis
Total carts ID number

4816

Mobile number available

963

Emails

375

Anonymous

758

Total after removing duplicate

2096

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7Cfd11024da5184bf3605608d9d3590e36%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637773202035087507%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ATtEOTIEkVxnQnTWwfxMklnuedsfunOl2WsOWqYeQew%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7Cfd11024da5184bf3605608d9d3590e36%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637773202035097467%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=kd%2F%2BgLO%2FkvxzQU3qt%2BoK8M%2FamlKn6dEzEbjJdTTq3ys%3D&reserved=0>
[lg][hb]

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