Subject: Re: Refund Issue#8114011787
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mari Muthu <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sat, 8 Jan 2022 01:49:28 -0700 (MST)

Hi Akshay/Shababe, 

Kindly assist to get RRN for the below refund against 8114011787. Customer checked with his bank regarding the refund and they are asking him to share the refund RRN to check. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 4, 2022 9:51:56 PM 
Subject: Refund Issue#8114011787 

Hi Team, 

Ticket No(3521718) 

Problem Statement: Refund Issue 
Order Date : Nov 19, 2021 
Order ID: 8114011787 
RMA: 1001664251 
Assistance Required: Need transaction RRN 
Issue Description: As per the hybris the refund has been done from our end on 11/24/21. But customer claiming that he has not received the refund. kindly check and provide us the RRN asap. 
Regards, 
Ahmed Omer 
CS Team.