Subject: Fatal Case Between Dec 1-15, 2021(Feedback for Improvement)
From: Apoorv Joshi <[email-masked]>
To: Mayar Mayar Nasser <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 8 Jan 2022 01:13:58 -0700 (MST)

Hi Mayar, 

PFB fatal mistakes we come across while doing the Audits, Pls go through the details below and do not repeat the same again. 

Audit Type 	Audited By 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Samer Salameh 	Mayar 	3552764 	7316995573 	20-Dec-21 	7-Dec-21 	0% 	Fatal 

Please note you have to always ensure to check customer's email properly and then respond to customer. This case is Fatal because customer has already shared the order number in their email but you are still asking customer for more details. Please never do that, always check the email properly. We have to stop sending unnecessary emails to the customer and assist them accordingly if all teh information is already available. 

Please do ensure such mistakes does not occur again. This will help you improve your overall score and performance. If the same is repeated, this will incur penalty in future. 

Your overall score between Dec 1-15, 2021 is 90%, above the benchmark(85%) and that is good but please ensure you are checking the email of the customer properly before responding to them. 

Please do not hesitate to respond back if you need further clarification. 

Regards, 
Apoorv