Subject: Fatal Case Between Dec 1-15, 2021(Feedback for Improvement)
From: Apoorv Joshi <[email-masked]>
To: Ali Atef <[email-masked]>
Cc: Mohd Imran <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 8 Jan 2022 00:00:43 -0700 (MST)

Hi Atef, 

PFB fatal mistakes we come across while doing the Audits, Pls go through the details below and do not repeat the same again. 

Audit Type 	Audited By 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Samer Salameh 	Atef 	3516291 	6370559161 	16-Dec-21 	2-Dec-21 	0% 	Fatal 

Please note you have to make sure you always provide all the details to the customer's in your interactions and avoid sharing incomplete resolution. This case is fatal because the customer is complaining to us regarding an incomplete item but you have shared with him response for missing item, you could have just shared the return policy with customer instead. Please ensure the same does not repeat, this will affect your overall performance as well as might incur penalty in future if the same is being repeated. 

* You have scored in the week between 1st - 15th of Dec 90% and that is good but please ensure you are checking the queries of the customer properly before responding to them. 

Please do not hesitate to respond back if you need further clarification. 

Regards, 
Apoorv