Subject: RE: Damaged item/9518126868
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: PRINCE MALIK <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 7 Jan 2022 14:15:27 +0000

@Apoorv Joshi<mailto:[email-masked]>

FYI

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 2, 2022 10:57 AM
To: Escalations Dxbteam <[email-masked]>
Cc: PRINCE MALIK <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Damaged item/9518126868

External email sender, please take precaution.
Hi Team,

Can you please assist to check regarding the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 4:40:40 PM
Subject: Damaged item/9518126868

HI Team,

Kindly assist on this as we are not getting an option to create the child ticket.

Problem Statement : Damaged item delivered

Order ID: 9518126868
Order Date: Dec 8, 2021
Item ID: 162443968 - - Disney Princess Print Spartan Bicycle - 16 inches

Assistance required : Need Return or Replacement of item

Issue description: Costumer complaint that he/she ordered a bike online and got delivered a floor display piece instead of a boxed kids bicycle. This one has marks and bruises on it as shown in the attached pictures. Please check and advise whether the item can be replaced. If not please process the return of the item.

Regards,
Prince

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Subject: RE: [#3576021] - Returns
From: Babyshop Home Delivery <[email-masked]>
To: Babyshop <[email-masked]>, Mayank Lodha <[email-masked]>, Ankkur Gupta <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Nashid Abdulnazar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Jan 2022 13:22:07 +0000

Dear Team,

We have already attended the below requested but customer already exchange with store.

Pankaj Giri|Rajesh Lama

Babyshop |COD Operations – Non Home |

P.O. Box 17155 | Dubai, United Arab Emirates |

Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |

E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Babyshop <[email-masked]>
Sent: Thursday, January 6, 2022 12:02 PM
To: Mayank Lodha <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Ankkur Gupta <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Nashid Abdulnazar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#3576021] - Returns

External email sender, please take precaution.

HI Team,

Kindly update on this as this has been pending form long.

Problem Statement : Damaged item delivered

Order ID: 9518126868
Order Date: Dec 8, 2021
Item ID: 162443968 - - Disney Princess Print Spartan Bicycle - 16 inches

Assistance required : Need Return or Replacement of item

Issue description: Costumer complaint that he/she ordered a bike online and got delivered a floor display piece instead of a boxed kids bicycle. This one has marks and bruises on it as shown in the attached pictures. Please check and advise whether the item can be replaced. If not please process the return of the item.

Regards,

   On Tue, 21 Dec, 2021 at 4:26 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

   HI Team,

   Kindly update on this as this has been pending form long.

   Problem Statement : Damaged item delivered

   Order ID: 9518126868
   Order Date: Dec 8, 2021
   Item ID: 162443968 - - Disney Princess Print Spartan Bicycle - 16 inches

   Assistance required : Need Return or Replacement of item

   Issue description: Costumer complaint that he/she ordered a bike online and got delivered a floor display piece instead of a boxed kids bicycle. This one has marks and bruises on it as shown in the attached pictures. Please check and advise whether the item can be replaced. If not please process the return of the item.

   Regards,
   Prince

   3576021:1125156