Subject: MOM
From: Shakeeb Arsalan <[email-masked]>
Date: Thu, 6 Jan 2022 09:17:30 -0700 (MST)

Hi Yahia, 

Regarding the discussion we had today please note that we will be doin 

1- GDMS & CRM & BI Publisher Access please follow up with the IT if we can get the the accounts fixed for the new agents with the BI Publisher added for all of the agents who have the access already. 
@syed ataullah Please share email regarding this and clarify. 

2- Tabby issue. 

As advised regarding tabby issues we will be raising the escalation from our end to tabby team instead of sharing it with you guys so we can have the cases resolved faster. 

3- Jira Access: Please check with the concerned team if we can have accounts created for our team members so we can save time by raising the issue from our side where Jira assistance is needed. 
4- Collection issue: 
5- Missing items (Refund approval) less than 100 we can refund 
6- We need SOPs if we got the approval to replacement but the team is not going to the customer. 
7- Mada issue (SOPs)