Subject: RE: Refund Issue - 8113434349
From: Mari Muthu <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ali Atef <[email-masked]>, Shajan Joy <[email-masked]>
Date: Thu, 6 Jan 2022 06:50:48 +0000

Dear all

Refund Done kindly Close the ticket

8113434349

Original Transaction ID202132179794306
IP Address168.187.70.73Batch ID
Transaction Date/TimeThu Jan 06 09:49:08 AST 2022Post Date0106
Transaction ID202200625874289Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******7157Card ExpirationFeb , 2024
Transaction Amount5.750Currency Code414
Merchant Track ID169999990329535294Result CodeCAPTURED
Host Response00Authorization Code661719
AVS ResponseCVD2 Validation Repsonse
Reference ID200696000128STAN ID341852
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 6, 2022 7:54 AM
To: Reddy Prasad <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Mari Muthu <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ali Atef <[email-masked]>
Subject: Re: Refund Issue - 8113434349

External email sender, please take precaution.
Hi Team,

Please check if there is any update for the below case.

Thanks for your help!

Regards,
Apoorv.
________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 January, 2022 12:04:10
Subject: RE: Refund Issue - 8113434349

Dear @Mari Muthu<mailto:[email-masked]>

Can you please check and do the refund

Regards

Reddy Prasad

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 2, 2022 2:57 PM
To: Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ali Atef <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8113434349

External email sender, please take precaution.
Hi Team,

Please check and asist us to close the below case.

Thanks for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 29, 2021 10:45:55 AM
Subject: Refund Issue - 8113434349

Hi Geetanjali/Muthu,

With reference to the order number: 8113434349
Hybris ticket ID - 04579001

Customer has shared the following transaction ID/reference number shared by their bank- 132190012498. The hybris ticket is raised since Dec 9, 2021, kindly assist to get this looked into and update us on the same on priority.

Thank you for your help!

Regards,
Apoorv

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