Subject: RE: Process SOPs
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, syed ataullah <[email-masked]>
Date: Wed, 5 Jan 2022 16:43:27 +0000

Hi Shakeeb,

We can arrange this tomorrow at 4 pm KSA timing.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, January 5, 2022 3:14 PM
To: Yahia Taha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; syed ataullah <[email-masked]>
Subject: Process SOPs

External email sender, please take precaution.
Hi Yahia,

Please let us know when we can arrange meeting to discuss some the issues & SOPs regarding the process, and figure out a way to help us resolve the cases faster:

Below are the points we need to discuss:
1- GDMS & CRM Access
2- Tabby issue.
3- Jira Access
4- BI publisher access
5- Collection issue.
6- Missing items (Refund approval)
7- We need SOPs if we got the approval to replacement but the team is not going to the customer.
8- Mada issue (SOPs)

Regards
Shakeeb
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