Subject: FW: [#3465442] - Wrong Item Delivered
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 5 Jan 2022 13:18:45 +0000

Again from Prince!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ankkur Gupta <[email-masked]>
Sent: Tuesday, January 4, 2022 7:16 PM
To: Centrepoint <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Mayank Lodha <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#3465442] - Wrong Item Delivered

Hi @Jessie Caparas<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]>,

Last mail shared is attached for your ref.
Believe, Prince from your team is unable to see this mail thread.

Hope you can address my earlier request where I am getting escalation mails from few of your team members without any mail thread.
Below is one of the examples.

Regards,
Ankur
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 4, 2022 3:18 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3465442] - Wrong Item Delivered

External email sender, please take precaution.
Hi Team,

Kindly update on this.

Regards,
Prince

3465442:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3465442] - Wrong Item Delivered
From: Babyshop Home Delivery <[email-masked]>
To: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Ankkur Gupta <[email-masked]>, Centrepoint <[email-masked]>, Mayank Lodha <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 19 Dec 2021 11:38:49 +0000

Hi Team,

Please share the RMA number for return collection .

Pankaj Giri|Rajesh Lama

Babyshop |COD Operations – Non Home |

P.O. Box 17155 | Dubai, United Arab Emirates |

Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |

E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Ankkur Gupta <[email-masked]>
Sent: Thursday, December 16, 2021 7:24 PM
To: Centrepoint <[email-masked]>; Mayank Lodha <[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#3465442] - Wrong Item Delivered

Hi @Babyshop Home Delivery<mailto:[email-masked]>,

Pankaj - Can you please check in detail & if the item delivered is wrong then please take the return & issue the refund.

Regards,

Ankur

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 13, 2021 10:33 AM
To: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3465442] - Wrong Item Delivered

External email sender, please take precaution.

Hi Team,

Any updated?

Problem Statement –    Wrong Item Delivered WWD
Order ID -  9514194933
Item ID -  164026518 - Summer Infant - Summer Infant Slide and Lock Secure Gate  -https://www.centrepointstores.com/ae/en/p/16402651
Tracking ID:  NA
Order placed on : Nov 20, 2021
Issue Description: The order was placed on  Nov 20, 2021  but complaint about receiving a wrong item as per customer ( What i received need to drill on the wall And what i ordered its pushing by it self ) please check and do the needful

Regards,

3465442:1125156