Subject: Process SOPs
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, syed ataullah <[email-masked]>
Date: Wed, 5 Jan 2022 05:14:22 -0700 (MST)

Hi Yahia, 

Please let us know when we can arrange meeting to discuss some the issues & SOPs regarding the process, and figure out a way to help us resolve the cases faster: 

Below are the points we need to discuss: 

1- GDMS & CRM Access 
2- Tabby issue. 
3- Jira Access 
4- BI publisher access 
5- Collection issue. 
6- Missing items (Refund approval) 
7- We need SOPs if we got the approval to replacement but the team is not going to the customer. 
8- Mada issue (SOPs) 

Regards 
Shakeeb