Subject: Fatal cases & Productivity report
From: Shakeeb Arsalan <[email-masked]>
To: hessah alosaimi <[email-masked]>, abdulmajeed alanzy <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, elsadeg aa <[email-masked]>
Date: Tue, 4 Jan 2022 07:43:40 -0700 (MST)

Hi Team, 

Please follow the Audit repot for the first 2 weeks of December & Productivity for the full month of December. 

Please give feedback to the agents who are below the benchmark and the agents who are having fatal cases. 

KSA 	
Agent name 	QA Score 
Hessah 	97% 
Rashed 	94% 
Nasser 	91% 
Reenad 	90% 
Abdulmajeed 	90% 
Shehanah 	87% 
Saud 	87% 
Modhi 	85% 
Maha 	81% 
Sara 	73% 
Amira 	68% 
Grand Total 	86% 

Regards 
Shakeeb