Subject: RE: Duplicate tickets - 6367832290
From: Yahia Taha <[email-masked]>
To: Rozan Abdelraziq <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>, HB.CCCKSA <[email-masked]>, Aniket Mhangore <[email-masked]>, Karim Asklany <[email-masked]>
Date: Tue, 4 Jan 2022 11:55:55 +0000

Dear All,

Please revert urgent, we discussed this multiple times and still it is repeating.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Karim Asklany <[email-masked]>
Sent: Tuesday, January 4, 2022 2:30 PM
To: Yahia Taha <[email-masked]>; Aniket Mhangore <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Duplicate tickets - 6367832290

Dear @Yahia Taha<mailto:[email-masked]> - Please note we still receiving multiple tickets for the same complaint.

Kindly address the issue and inform all agents to stop duplicating.

@Aniket Mhangore<mailto:[email-masked]> - FYI, such cases effect our SLA.

More Examples :
6369889000
6375956229
6376556385
6367358744
6370756851

4 Tickets for 1 complaint - 6367832290

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

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