Subject: RE: MADA Rejected Transactions - 1906
From: Ali Mkhaimer <[email-masked]>
To: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ccbackoffice <[email-masked]>, hessah alosaimi <[email-masked]>, abdulmajeed alanzy <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Fri, 31 Dec 2021 15:53:32 +0000

Hi Malik,

Thank you for the update , was shared with the team

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Malik Ismail [mailto:[email-masked]]
Sent: Thursday, December 30, 2021 10:16 AM
To: Shakeeb Arsalan <[email-masked]>; Ali Mkhaimer <[email-masked]>; ccbackoffice <[email-masked]>; hessah alosaimi <[email-masked]>; abdulmajeed alanzy <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: MADA Rejected Transactions - 1906

Hi Team,

We have received 3690 claim IDs from Al Rajhi bank.

Please check for any pending cases and close.

Let me know if need any clarification.

Regards,
Malik
From: Malik Ismail
Sent: Thursday, December 23, 2021 6:14 PM
To: 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; 'Ali Mkhaimer' <[email-masked]<mailto:[email-masked]>>; [email-masked]' <[email-masked]<mailto:[email-masked]>>; 'hessah alosaimi' <[email-masked]<mailto:[email-masked]>>; 'abdulmajeed alanzy' <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: MADA Rejected Transactions - 1906

Hi Team,

attached file received today from al Rajhi including 14,501 orders has been processed.

Please use the sheet to close pending MADA cases.

You can search by card number.

Let me know if need any clarification.

Regards,
Malik
From: Malik Ismail
Sent: Sunday, December 12, 2021 9:40 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; hessah alosaimi <[email-masked]<mailto:[email-masked]>>; abdulmajeed alanzy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: MADA Rejected Transactions - 1906

Hi Team,

Payfort team confirmed the refund settlement for the attached list and they will share the claim id later.

Please check for any pending cases and close.

Refund done 22-11-2021.

Regards,
Malik Ismail
Web Team | Landmark Group
T: +97145172086

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>