Subject: RE: Refund approval for Missing Item
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Subhia Faraneh <[email-masked]>, Jamal Sabbah <[email-masked]>, AbdulKareem Hassan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 30 Dec 2021 14:39:55 +0000

@Subhia Faraneh<mailto:[email-masked]> @Jamal Sabbah<mailto:[email-masked]> @AbdulKareem Hassan<mailto:[email-masked]>,

Reminder to check and confirm if all the shipments were delivered for the below order.

Order ID: 6362517725
Tracking ID: SD003414893

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, December 22, 2021 10:22 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval for Missing Item

External email sender, please take precaution.
Hi Team,

Can you please check and advise regarding the below.

Regards
Shakeeb

________________________________
From: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 21, 2021 2:46:04 PM
Subject: Refund approval for Missing Item

Hi Team,

Problem Statement: Refund approval
Order Date : Nov 1, 2021
Order ID: ​6362517725
Tracking ID: ​SD003414893
Order value: SAR 275

Item missing:162110675 - - Juniors Enzo Baby Stroller
Assistance Required: Refund approval

Issue Description: As per the customer she did not receive one item but as per tracking order is showing delivered.

Case history: The customer contacted us on 30 Nov 2021 and the same was escalated to KSA Warehouse Escalations  and push-back there is no update from  KSA Warehouse regarding missing item nor the customer is able to find the item. Customer is requesting for a refund asap.

Customer history: Customer is shopping with us since 11/21/19 and has a total of 40 completed orders.

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case.

Thank you for your help!

Regards,
M.Murshed

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com