Subject: Re: [#533332] Rejected refund transactions - 2nd September 2021
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Date: Wed, 29 Dec 2021 08:30:48 -0700 (MST)

Working Now 
Thanks 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 29, 2021 8:38:52 PM 
Subject: FW: [#533332] Rejected refund transactions - 2nd September 2021 

Please check. 

From: Malik Ismail 
Sent: Thursday, November 25, 2021 10:54 AM 
To: Ali Mkhaimer <[email-masked]>; Shakeeb Arsalan <[email-masked]>; [email-masked] 
Subject: RE: [#533332] Rejected refund transactions - 2nd September 2021 

Hi Team, 

PFA new sheet for MADA transactions processed yesterday. 

please inform customers to share the Claim ID and Auth Code with their issuing bank for updates. 

You may inform customers to expect the amount to appear in their account within 14 calendar days. 

PASWORD : c@@l_2021_APS 

Regards, 

Malik 

From: Malik Ismail 
Sent: Sunday, November 14, 2021 1:16 PM 
To: 'Ali Mkhaimer' < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#533332] Rejected refund transactions - 2nd September 2021 

Hi Team, 

PFA 

From: Amazon Payment Services Key Accounts < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 14, 2021 1:14 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prince Anand < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Derrick Pereira < [ mailto:[email-masked] | [email-masked] ] >; Venkata Burle < [ mailto:[email-masked] | [email-masked] ] >; Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] >; Martin Lacey < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Vinay R Kumar < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Turki Alghamdi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Neha K < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#533332] Rejected refund transactions - 2nd September 2021 

External email sender, please take precaution. 

Hi Neha, 

Hello Sankar , 

The bank confirmed that they have processed the refund requests mentioned in this thread on 29th Sept 2021. Refer to the table attached for the Claim ID. 

You may inform cardholders to expect the amount to appear in their account within 14 calendar days. 

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates. 

Should you have any questions, we are happy to support 

For more information on our Frequently Asked Questions, please visit our [ https://paymentservices.amazon.com/support-center/faq | website ] . 

Best Regards, 

	

Harsh Kothari 

Senior Operation Analyst 

Phone: UAE +971 4573 9800 (Option 2) 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

	

	

Helping you do business better 

#everyones_happy 

On Sun, 5 Sep at 11:43 AM , Amazon Payment Services Key Accounts < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Sankar/ Neha, 

​We cannot process the refund for the below 6 transactions, please read the comment column for more information. 

​ 

​For the attached list of 229 transactions we have raised the query with the bank to process the manual refund will get back to you on this soon. 

	

merchant 	

date_received 	

Fort_id 	

retrieval_reference_number 	

auth_code 	

card_number 	

approved_date 	

approved_amount 	

refund_amount 	

mid 	

terminal 	

gateway 	

brand 	

merchant_ref_number 	

Comments 

Landmark KSA 		

169999990188355003 	

116513043872 	

624605 	

484783******1621 	

6/14/2021 	

888.00 	

207.00 	

900000001473 		

PayFort 	

Mada 	

6318849902 	

Bank cannot process the refund for this fort ID as this was already processed once 

Landmark KSA 		

169999990212702892 	

119318323830 	

002146 	

428331******7164 	

7/12/2021 	

192.75 	

60.89 	

900000001473 		

PayFort 	

Mada 	

6329064390 	

Bank cannot process the refund for this fort ID as this was already processed once 

Landmark KSA 		

169999990215232274 	

119617028479 	

939428 	

484783******9947 	

7/15/2021 	

201.79 	

31.95 	

900000001473 		

PayFort 	

Mada 	

6329996671 	

Bank cannot process the refund for this fort ID as this was already processed once 

Landmark KSA 		

169999990229864755 	

121501226126 	

389581 	

484783******1386 	

8/3/2021 	

211.50 	

22.50 	

900000001473 		

PayFort 	

Mada 	

6335450145 	

Bank cannot process the refund for this fort ID as this was already processed once 

Landmark KSA 		

169999990233783991 	

121916078006 	

001602 	

529415******8253 	

8/7/2021 	

547.00 	

354.57 	

900000001473 		

PayFort 	

Mada 	

6337044799 	

Bank cannot process the refund for this fort ID as this was already processed once 

Landmark KSA 		

169999990236103517 	

122211016260 	

037726 	

468540******6636 	

8/10/2021 	

60.30 	

60.30 	

900000001473 		

PayFort 	

Mada 	

6338048105 	

Bank cannot process the refund for this fort ID as this was already processed once 

Appreciate your patience in the interim. 

Best Regards, 

	

Harsh Kothari 

Operation Analyst 

Phone: UAE +971 4573 9800 (Option 2) 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

	

	

Helping you do business better 

#everyones_happy 

533332:58665 
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