Subject: FW: [#533332] Rejected refund transactions - 2nd September 2021
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Wed, 29 Dec 2021 15:06:33 +0000

FYI

From: Malik Ismail
Sent: Thursday, November 25, 2021 10:54 AM
To: Ali Mkhaimer <[email-masked]>; Shakeeb Arsalan <[email-masked]>; [email-masked]
Subject: RE: [#533332] Rejected refund transactions - 2nd September 2021

Hi Team,

PFA new sheet for MADA transactions processed yesterday.

please inform customers to share the Claim ID and Auth Code with their issuing bank for updates.

You may inform customers to expect the amount to appear in their account within 14 calendar days.

PASWORD : c@@l_2021_APS

Regards,
Malik
From: Malik Ismail
Sent: Sunday, November 14, 2021 1:16 PM
To: 'Ali Mkhaimer' <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#533332] Rejected refund transactions - 2nd September 2021

Hi Team,

PFA

From: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 14, 2021 1:14 PM
To: Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Prince Anand <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Derrick Pereira <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Turki Alghamdi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Neha K <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#533332] Rejected refund transactions - 2nd September 2021

External email sender, please take precaution.
Hi Neha,

Hello Sankar,

The bank confirmed that they have processed the refund requests mentioned in this thread on 29th Sept 2021. Refer to the table attached for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Sun, 5 Sep at 11:43 AM , Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sankar/ Neha,

​We cannot process the refund for the below 6 transactions, please read the comment column for more information.
​
​For the attached list of 229 transactions we have raised the query with the bank to process the manual refund will get back to you on this soon.

merchant
date_received
Fort_id
retrieval_reference_number
auth_code
card_number
approved_date
approved_amount
refund_amount
mid
terminal
gateway
brand
merchant_ref_number
Comments
Landmark KSA
169999990188355003
116513043872
624605
484783******1621
6/14/2021
888.00
207.00
900000001473
PayFort
Mada
6318849902
Bank cannot process the refund for this fort ID as this was already processed once
Landmark KSA
169999990212702892
119318323830
002146
428331******7164
7/12/2021
192.75
60.89
900000001473
PayFort
Mada
6329064390
Bank cannot process the refund for this fort ID as this was already processed once
Landmark KSA
169999990215232274
119617028479
939428
484783******9947
7/15/2021
201.79
31.95
900000001473
PayFort
Mada
6329996671
Bank cannot process the refund for this fort ID as this was already processed once
Landmark KSA
169999990229864755
121501226126
389581
484783******1386
8/3/2021
211.50
22.50
900000001473
PayFort
Mada
6335450145
Bank cannot process the refund for this fort ID as this was already processed once
Landmark KSA
169999990233783991
121916078006
001602
529415******8253
8/7/2021
547.00
354.57
900000001473
PayFort
Mada
6337044799
Bank cannot process the refund for this fort ID as this was already processed once
Landmark KSA
169999990236103517
122211016260
037726
468540******6636
8/10/2021
60.30
60.30
900000001473
PayFort
Mada
6338048105
Bank cannot process the refund for this fort ID as this was already processed once

Appreciate your patience in the interim.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

533332:58665
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