Subject: Undeliverable: Re: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 29 Dec 2021 07:07:14 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   12/29/2021 7:07:02 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       VI1PR0902MB2175.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       12/29/2021
7:07:02 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       12/29/2021
7:07:02 AM      mail.lsmindia.com       localhost       ESMTP   *
3       12/29/2021
7:07:02 AM      localhost       mail.lsmindia.com       ESMTP   *
4       12/29/2021
7:07:02 AM      mail.lsmindia.com       localhost       ESMTP   *
5       12/29/2021
7:07:05 AM      localhost       mail.lsmindia.com       ESMTP   3 sec
6       12/29/2021
7:07:07 AM      mail.lsmindia.com       VE1EUR03FT064.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       12/29/2021
7:07:08 AM      VE1EUR03FT064.eop-EUR03.prod.protection.outlook.com     AM6PR04CA0014.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       12/29/2021
7:07:08 AM      AM6PR04CA0014.eurprd04.prod.outlook.com VI1PR0902MB2175.eurprd09.prod.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Wed, 29 Dec 2021 00:07:02 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
CC: Home Box <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Hamza Nouri Ahmad Abu Azzam <[email-masked]>,
        Hasan Razakhan <[email-masked]>,
        Nabeel Haji <[email-masked]>,
        Homeboxmanager Cpr4 <[email-masked]>,
        Homeboxvm Cpr4 <[email-masked]>,
        Homeboxcrm Cpr4 <[email-masked]>,
        Homeboxma Cpr4 <[email-masked]>
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Subject: Re: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Home Box <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Hasan Razakhan <[email-masked]>, Nabeel Haji <[email-masked]>, Homeboxmanager Cpr4 <[email-masked]>, Homeboxvm Cpr4 <[email-masked]>, Homeboxcrm Cpr4 <[email-masked]>, Homeboxma Cpr4 <[email-masked]>
Date: Wed, 29 Dec 2021 00:07:02 -0700 (MST)

External email sender, please take precaution.

Hi Yahia,

The customer here never received the order, However it was marked Pickup complete.

After many escalation the customer was refunded partially. so the team was following up to get the remaining amount refunded as the customer was following up. (It is 2months old case)

Mr.Nebeel was looped by the store team in the first place.

Will ask the team to remove from the future escalations.

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]>
To: "Home Box" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "Nabeel Haji" <[email-masked]>, "Homeboxmanager Cpr4" <[email-masked]>, "Homeboxvm Cpr4" <[email-masked]>, "Homeboxcrm Cpr4" <[email-masked]>, "Homeboxma Cpr4" <[email-masked]>
Sent: Wednesday, December 29, 2021 11:45:50 AM
Subject: RE: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم

@Shakeeb Arsalan<mailto:[email-masked]> please guide the team to close this ticket with below update , and avoid looping Mr. Nabeel as I requested previously.

As you may aware the allowed period for return is 30 days from the date of purchase and its already exceeded, order placed on 28th September.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, December 29, 2021 7:37 AM
To: Nabeel Haji <[email-masked]>; Homeboxma Cpr4 <[email-masked]>; Homeboxcrm Cpr4 <[email-masked]>; Homeboxvm Cpr4 <[email-masked]>; Homeboxmanager Cpr4 <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; [email-masked]; Hasan Razakhan <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Fwd: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم

External email sender, please take precaution.

Hi Team.

Order: 6355927804

The issue is still pending . Kindly update us further

Thanks&Regards.
The Support Team
On Sat, 25 Dec at 5:38 PM , Nabeel Haji <[email-masked]> wrote:
@Yahia Taha<mailto:[email-masked]> can you guide them..

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Home Box <[email-masked]>
Sent: Friday, December 24, 2021 7:43:30 AM
To: Homeboxma Cpr4 <[email-masked]>; Homeboxcrm Cpr4 <[email-masked]>; Homeboxvm Cpr4 <[email-masked]>; Homeboxmanager Cpr4 <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; [email-masked] <[email-masked]>; Nabeel Haji <[email-masked]>; Hasan Razakhan <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Fwd: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم

External email sender, please take precaution.
Hi Team.

Order: 6355927804

The issue is still pending . Kindly update us further

Thanks&Regards.
The Support Team
On Wed, 22 Dec at 12:33 PM , Home Box <[email-masked]> wrote:
Dear team

As you may aware the allowed period for return is 30 days from the date of purchase and its already exceeded, order placed on 28th September.

Please call me for further clarification.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Homeboxma Cpr4 <[email-masked]>
Sent: Tuesday, December 21, 2021 11:11 PM
To: Home Box <[email-masked]>; Nabeel Haji <[email-masked]>; Homeboxcrm Cpr4 <[email-masked]>; Homeboxvm Cpr4 <[email-masked]>; Homeboxmanager Cpr4 <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: RE: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم

Dear Team

We enable to process the return,, Please advice …

[Image removed by sender.]

REGARDS

MUNARDI

Home Box CPR4
Mob-0546974772

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 20, 2021 8:23 AM
To: Nabeel Haji <[email-masked]<mailto:[email-masked]>>; Homeboxcrm Cpr4 <[email-masked]<mailto:[email-masked]>>; Homeboxma Cpr4 <[email-masked]<mailto:[email-masked]>>; Homeboxvm Cpr4 <[email-masked]<mailto:[email-masked]>>; Homeboxmanager Cpr4 <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3346536] - Re: 6355927804 لم تقم بعد باستلام طلبك رقم

External email sender, please take precaution.
Hi Team.

The customer did not collect the order and refund was processed partially.
Please check and update for refund of the remaining items.

Order: 6355927804

Thanks&Regards.
The Support Team.

3346536:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

3346536:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com