Subject: RE: Refund approval - 9514965722
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Muzahir Abbas <[email-masked]>, Dipesh Regmi <[email-masked]>, olm auh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Ashish Karini <[email-masked]>, Gaurav Khemka <[email-masked]>
Date: Tue, 28 Dec 2021 13:46:30 +0000

@Muzahir Abbas<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>

Check and confirm if both the containers are delivered to the customer as she is complaining about the missing items.

Order ID: 9514965722
Tracking ID: FP112421000560

As per customer, the courier +971 58 839 0044 told her they will be delivering remaining items next day but when customer called again the delivery guy told her to make a complaint instead of delivering the items.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 27, 2021 12:29 PM
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund approval - 9514965722

External email sender, please take precaution.
Hi Akshay,

Kindly assist to check regarding the below request.

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 26, 2021 2:25:16 PM
Subject: Refund approval - 9514965722

Hi Team,

Problem Statement: Missing items / Refund approval
Order Date: Nov 23, 2021
Order ID: 9514965722
Tracking ID: FP112421000560
Total Price: AED 237

Concept: CENTREPOINT

Assistance Required: Need missing items

Issue Description: Customer placed an order for 7 but as per the customer has only received 4 items, Under the consignment details we can see that all 7 items have been shipped from our side.

The missing item

162926398 / 163712923 / 163610394

Case history : The customer reached out to us on 30 Nov 2021 .we have escalated to the courier but no action has been taken and then we raised to the warehouse to check for the missing item and then they informed us that 'we shipped the complete order from our side.

Customer's history : The customer is with us since  11/23/21   and this is not her first order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Nikhil.

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