Subject: Re: [#3566806] - Conversation with Ahamed Koya escalate picture to WH_WWD 29018201382920211126
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>, Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Nabeel Haji <[email-masked]>
Date: Tue, 28 Dec 2021 01:07:04 -0700 (MST)

Hi Yahia, 

Apologies about that, 

Will coach this agent right away & will warn him as well to do the escalation properly. 

Regards 
Shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "Nabeel Haji" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "Hasan Razakhan" <[email-masked]>, "Muralidharan Gunjur" <[email-masked]> 
Sent: Tuesday, December 28, 2021 12:51:04 PM 
Subject: RE: [#3566806] - Conversation with Ahamed Koya escalate picture to WH_WWD 29018201382920211126 

Dear Mr. Nabeel 

Noted and will guide them to follow given SOP. 

[ mailto:[email-masked] | @Shakeeb Arsalan ] please investigate who did this and arrange coaching session for him to avoid repeating this. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Nabeel Haji <[email-masked]> 
Sent: Monday, December 27, 2021 10:16 PM 
To: Yahia Taha <[email-masked]> 
Cc: Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]> 
Subject: Fwd: [#3566806] - Conversation with Ahamed Koya escalate picture to WH_WWD 29018201382920211126 

Hi Yahia 

Why is CCC sending mail to store regarding fixing issues for WWD item? This should be send to COD. 

Nabeel 

Get [ https://aka.ms/AAb9ysg | Outlook for Android ] 

From: Homeboxcrm CPR5 < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 27, 2021 9:18:04 PM 
To: Vakeel Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Nabeel Haji < [ mailto:[email-masked] | [email-masked] ] >; Imranali Shaikh < [ mailto:[email-masked] | [email-masked] ] >; Homeboxmanager CPR5 < [ mailto:[email-masked] | [email-masked] ] >; Homeboxma CPR5 < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Basheeruddin < [ mailto:[email-masked] | [email-masked] ] >; Srimal Kurera < [ mailto:[email-masked] | [email-masked] ] >; hbriyadh delivery < [ mailto:[email-masked] | [email-masked] ] >; Hbriyadh Warehouse < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#3566806] - Conversation with Ahamed Koya escalate picture to WH_WWD 29018201382920211126 

Dear Mr.Vakeel, 

Kindly send personnel to check and investigate the customer concern. 

As per customer, the 2door wardrobe was not fixed properly etc. 

	

Invoice No 	

Schedule Date 	

Schedule Status 	

Remark 	

Invoice Date 	

Customer Name 	

Mobile No 	

Subzone 	

Item Code 	

Item Delivery Type 	

Item Description 	

Item Price 	

Item Qty 	

Del Qty 

29018201382920211126 	

03-Dec-2021 	

CLOSE 	

Closed without Compliant 	

26-Nov-2021 	

Mr.Ahamed Koya 	

0562381055 	

Riyadh 	

161895226 	

WWD 	

Vanilla 1Drawer Nightstand-Oak White 	

215 	

1 	

1 

29018201382920211126 	

03-Dec-2021 	

CLOSE 	

Closed without Compliant 	

26-Nov-2021 	

Mr.Ahamed Koya 	

0562381055 	

Riyadh 	

161895227 	

WWD 	

Vanilla 3 Drawers Young Dresser-Oak Wh 	

535 	

1 	

1 

29018201382920211126 	

03-Dec-2021 	

CLOSE 	

Closed without Compliant 	

26-Nov-2021 	

Mr.Ahamed Koya 	

0562381055 	

Riyadh 	

161895222 	

WWD 	

Vanilla 90 X190 Bed-Oak White 	

1498 	

2 	

2 

29018201382920211126 	

03-Dec-2021 	

CLOSE 	

Closed without Compliant 	

26-Nov-2021 	

Mr.Ahamed Koya 	

0562381055 	

Riyadh 	

161895228 	

WWD 	

Vanilla 2 Door Wardrobe-Oak White 	

1498 	

2 	

2 

29018201382920211126 	

13-Dec-2021 	

CLOSE 	

done 	

26-Nov-2021 	

Mr.Ahamed Koya 	

0562381055 	

Riyadh 	

159956292 	

SSD 	

Costa Bookcase W/2Doors-Sonoma White 	

595 	

1 	

1 

29018201382920211126 	

13-Dec-2021 	

CLOSE 	

done 	

26-Nov-2021 	

Mr.Ahamed Koya 	

0562381055 	

Riyadh 	

161159888 	

SSD 	

P-Jazz Study Desk-White 	

149 	

1 	

1 

R egards, 

J omar 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 27, 2021 3:13 PM 
To: Homeboxma CPR5 < [ mailto:[email-masked] | [email-masked] ] >; Homeboxcrm CPR5 < [ mailto:[email-masked] | [email-masked] ] >; Homeboxrtl CPR5 < [ mailto:[email-masked] | [email-masked] ] >; Homeboxmanager CPR5 < [ mailto:[email-masked] | [email-masked] ] >; Homeboxvm CPR5 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3566806] - Conversation with Ahamed Koya escalate picture to WH 

External email sender, please take precaution. 

Hi Team, 

Order id 29018201382920211126 

CRM 3386087 

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item 

The cx has still not been contacted and is following with us . Kindly update 

Regards, 

CS Team. 

On Fri, 24 Dec at 9:38 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Order id 29018201382920211126 

CRM 3386087 

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item 

The cx has still not been contacted and is following with us . Kindly update 

Regards, 

CS Team. 

BQ_BEGIN

On Wed, 22 Dec at 4:08 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Order id 29018201382920211126 

CRM 3386087 

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item 

The cx has still not been contacted and is following with us . Kindly update 

Regards, 

CS Team. 

BQ_BEGIN

On Thu, 9 Dec at 4:44 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Order id 29018201382920211126 

CRM 3386087 

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item . Kindly check and solve the issue at the earliest 

Regards, 

CS Team. 

BQ_BEGIN

On Wed, 8 Dec at 3:21 PM , Ahamed Koya < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Ahamed Koya 

Hi 

10:53 AM, 08th Dec 

	

New 

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث :: 
1 العربية 
2 الإنجليزية 

10:53 AM, 08th Dec 

	

New 

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 
1 for Arabic 
2 for English 

10:53 AM, 08th Dec 

	

Ahamed Koya 

2 

10:53 AM, 08th Dec 

	

New 

To help us help you better, please reply with single digit corresponding to your nature of question today 
1 - For help placing a new order 
2 - Offers and Promotions 
3 - To check order or delivery status 
4 - For questions about returns or refund 
5 - For complaints 
6 - Check Store Locations 

Please reply with only a single digit corresponding to the option 

10:53 AM, 08th Dec 

	

Ahamed Koya 

5 

10:53 AM, 08th Dec 

	

New 

Please select one of the options from below. 
1 for warranty related questions 
2 for product quality complaint 
3 for other complaints 

10:53 AM, 08th Dec 

	

Ahamed Koya 

2 

10:53 AM, 08th Dec 

	

New 

Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store 

10:53 AM, 08th Dec 

	

Ahamed Koya 

29018201382926112021 

10:53 AM, 08th Dec 

	

New 

Please wait, you will be assisted shortly. 

10:53 AM, 08th Dec 

	

Ahamed Koya 

10:53 AM, 08th Dec 

	

Ahamed Koya 

10:53 AM, 08th Dec 

	

New 

Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly. 

10:53 AM, 08th Dec 

	

New 

Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation. 

10:53 AM, 08th Dec 

	

Ahamed Koya 

10:54 AM, 08th Dec 

	

MALEK 

عميلنا العزيز. نرجو منك تزويدنا بصورة لفاتورة الشراء الورقية في حال كانت متاحة لديكم . 

03:00 PM, 08th Dec 

	

Ahamed Koya 

03:03 PM, 08th Dec 

	

Ahamed Koya 

03:03 PM, 08th Dec 

	

MALEK 

We sincerely apologize for the inconvenience caused. Please provide us with your email ID. 

03:12 PM, 08th Dec 

	

MALEK 

We will raise the issue to the related team and get back to you with updates as soon as possible. 

03:12 PM, 08th Dec 

	

MALEK 

Dear customer a complaint was raised to the team under the number: 3386087. i request you to provide your email id so i can send updates and inform about the status. 

03:15 PM, 08th Dec 

	

Ahamed Koya 

[ mailto:[email-masked] | [email-masked] ] 

03:15 PM, 08th Dec 

	

MALEK 

Thank you for sharing the required details, we will get back to you as soon as possible. 

03:20 PM, 08th Dec 

	

MALEK 

Thank you for choosing HomeBox. \ 
Have a wonderful day ahead and happy shopping! 

03:20 PM, 08th Dec 

	

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