Subject: RE: [#3566806] - Conversation with Ahamed Koya escalate picture to WH_WWD 29018201382920211126
From: Yahia Taha <[email-masked]>
To: Nabeel Haji <[email-masked]>, Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>
Date: Tue, 28 Dec 2021 07:21:04 +0000

Dear Mr. Nabeel
Noted and will guide them to follow given SOP.

@Shakeeb Arsalan<mailto:[email-masked]> please investigate who did this and arrange coaching session for him to avoid repeating this.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Nabeel Haji <[email-masked]>
Sent: Monday, December 27, 2021 10:16 PM
To: Yahia Taha <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]>
Subject: Fwd: [#3566806] - Conversation with Ahamed Koya escalate picture to WH_WWD 29018201382920211126

Hi Yahia

Why is CCC sending mail to store regarding fixing issues for WWD item? This should be send to COD.

Nabeel

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Homeboxcrm CPR5 <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 9:18:04 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Nabeel Haji <[email-masked]<mailto:[email-masked]>>; Imranali Shaikh <[email-masked]<mailto:[email-masked]>>; Homeboxmanager CPR5 <[email-masked]<mailto:[email-masked]>>; Homeboxma CPR5 <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#3566806] - Conversation with Ahamed Koya escalate picture to WH_WWD 29018201382920211126

Dear Mr.Vakeel,

Kindly send personnel to check and investigate the customer concern.

As per customer, the 2door wardrobe was not fixed properly etc.

Invoice No

Schedule Date

Schedule Status

Remark

Invoice Date

Customer Name

Mobile No

Subzone

Item Code

Item Delivery Type

Item Description

Item Price

Item Qty

Del Qty

29018201382920211126

03-Dec-2021

CLOSE

Closed without Compliant

26-Nov-2021

Mr.Ahamed Koya

0562381055

Riyadh

161895226

WWD

Vanilla 1Drawer Nightstand-Oak White

215

1

1

29018201382920211126

03-Dec-2021

CLOSE

Closed without Compliant

26-Nov-2021

Mr.Ahamed Koya

0562381055

Riyadh

161895227

WWD

Vanilla 3 Drawers Young Dresser-Oak Wh

535

1

1

29018201382920211126

03-Dec-2021

CLOSE

Closed without Compliant

26-Nov-2021

Mr.Ahamed Koya

0562381055

Riyadh

161895222

WWD

Vanilla 90 X190 Bed-Oak White

1498

2

2

29018201382920211126

03-Dec-2021

CLOSE

Closed without Compliant

26-Nov-2021

Mr.Ahamed Koya

0562381055

Riyadh

161895228

WWD

Vanilla 2 Door Wardrobe-Oak White

1498

2

2

29018201382920211126

13-Dec-2021

CLOSE

done

26-Nov-2021

Mr.Ahamed Koya

0562381055

Riyadh

159956292

SSD

Costa Bookcase W/2Doors-Sonoma White

595

1

1

29018201382920211126

13-Dec-2021

CLOSE

done

26-Nov-2021

Mr.Ahamed Koya

0562381055

Riyadh

161159888

SSD

P-Jazz Study Desk-White

149

1

1

Regards,

Jomar

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 3:13 PM
To: Homeboxma CPR5 <[email-masked]<mailto:[email-masked]>>; Homeboxcrm CPR5 <[email-masked]<mailto:[email-masked]>>; Homeboxrtl CPR5 <[email-masked]<mailto:[email-masked]>>; Homeboxmanager CPR5 <[email-masked]<mailto:[email-masked]>>; Homeboxvm CPR5 <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3566806] - Conversation with Ahamed Koya escalate picture to WH

External email sender, please take precaution.

Hi Team,

Order id 29018201382920211126

CRM  3386087

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item

The cx has still not been contacted and is following with us . Kindly update

Regards,

CS Team.

On Fri, 24 Dec at 9:38 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Order id 29018201382920211126

CRM  3386087

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item

The cx has still not been contacted and is following with us . Kindly update

Regards,

CS Team.

On Wed, 22 Dec at 4:08 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Order id 29018201382920211126

CRM  3386087

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item

The cx has still not been contacted and is following with us . Kindly update

Regards,

CS Team.

On Thu, 9 Dec at 4:44 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Order id 29018201382920211126

CRM  3386087

161895228 Vanilla 2 Door Wardrobe-Oak White doors are not assembled well and is is getting detached from the item . Kindly check and solve the issue at the earliest

Regards,

CS Team.

On Wed, 8 Dec at 3:21 PM , Ahamed Koya <[email-masked]<mailto:[email-masked]>> wrote:

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

Hi

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English

10:53 AM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

2

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

To help us help you better, please reply with single digit corresponding to your nature of question today
1 - For help placing a new order
2 - Offers and Promotions
3 - To check order or delivery status
4 - For questions about returns or refund
5 - For complaints
6 - Check Store Locations

Please reply with only a single digit corresponding to the option

10:53 AM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

5

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

Please select one of the options from below.
1 for warranty related questions
2 for product quality complaint
3 for other complaints

10:53 AM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

2

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store

10:53 AM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

29018201382926112021

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

Please wait, you will be assisted shortly.

10:53 AM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_cc54d61a69ae800debfd645d6b4550fc83bf05be8750e78533c0512c3402d8af/img_h58k5maola_044f9993dc560ed6c5a5fa834ccd67f5e10b2347b7]

10:53 AM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_cc54d61a69ae800debfd645d6b4550fc83bf05be8750e78533c0512c3402d8af/img_gamjvv6ug9_445b38c64cd2b0cfb45345c1f0f207b3103f4f89f8]

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.

10:53 AM, 08th Dec

New

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]

Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.

10:53 AM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_cc54d61a69ae800debfd645d6b4550fc83bf05be8750e78533c0512c3402d8af/img_73hec7o4je_95e2558c83e508a719ce06f60884775bc2bda1bf46]

10:54 AM, 08th Dec

MALEK

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

عميلنا العزيز. نرجو منك تزويدنا بصورة لفاتورة الشراء الورقية في حال كانت متاحة لديكم.

03:00 PM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_cc54d61a69ae800debfd645d6b4550fc83bf05be8750e78533c0512c3402d8af/img_6qdjnnhij7_d9063033ecb821ce340fa2238c360ad3d45f0e9b26]

03:03 PM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_cc54d61a69ae800debfd645d6b4550fc83bf05be8750e78533c0512c3402d8af/img_bkpjockria_d3b9b08a37a297d903c91f52006f1b390a6cf8d275]

03:03 PM, 08th Dec

MALEK

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

We sincerely apologize for the inconvenience caused. Please provide us with your email ID.

03:12 PM, 08th Dec

MALEK

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

We will raise the issue to the related team and get back to you with updates as soon as possible.

03:12 PM, 08th Dec

MALEK

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Dear customer a complaint was raised to the team under the number: 3386087. i request you to provide your email id so i can send updates and inform about the status.

03:15 PM, 08th Dec

Ahamed Koya

[https://images.freshchat.com/30x30/fresh-chat-names/img/unicorn.png]

[email-masked]<mailto:[email-masked]>

03:15 PM, 08th Dec

MALEK

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Thank you for sharing the required details, we will get back to you as soon as possible.

03:20 PM, 08th Dec

MALEK

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Thank you for choosing HomeBox. \
Have a wonderful day ahead and happy shopping!

03:20 PM, 08th Dec

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F557573702950917&data=04%7C01%7Chomeboxcrm.cpr5%40landmarkgroup.com%7Cd2034a33590d48917cbd08d9c932470b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637762040065582522%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=qcDREL4EKu1%2F%2Fyu%2B77amLBfBn9TN3XwZAAhvyQ69w%2Fg%3D&reserved=0>

3566806:1125156

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