Subject: RE: Refund Issue - 8114403310
From: Geetanjali Gadpelly <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Jessie Caparas <[email-masked]>, Reddy Prasad <[email-masked]>, Manish Kumar <[email-masked]>, abdulqader ahmed <[email-masked]>, Mari Muthu <[email-masked]>
Date: Mon, 27 Dec 2021 15:04:32 +0000

Hi,

Refunded to customer.

Original Transaction ID202132420768175
IP Address168.187.70.73Batch ID
Transaction Date/TimeMon Dec 27 18:00:07 AST 2021Post Date1227
Transaction ID202136191396157Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******6541Card ExpirationNov , 2022
Transaction Amount7.640Currency Code414
Merchant Track IDpay_e24ph3wct7elday6bwbchjpowaResult CodeCAPTURED
Host Response00Authorization Code674725
AVS ResponseCVD2 Validation Repsonse
Reference ID136196001611STAN ID948310
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Monday, December 27, 2021 8:46 AM
To: Apoorv Joshi <[email-masked]>; Mari Muthu <[email-masked]>; Geetanjali Gadpelly <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustafa Chakki <[email-masked]>; Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]>; Manish Kumar <[email-masked]>; abdulqader ahmed <[email-masked]>
Subject: RE: Refund Issue - 8114403310

Looping in @Mari Muthu<mailto:[email-masked]> @Geetanjali Gadpelly<mailto:[email-masked]> Please help us to provide more information of below mention transaction.

Order ID: 8114403310
RMA: 1001663535
Amount : KWD 7.64

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 26, 2021 5:14 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8114403310

External email sender, please take precaution.
Hi Shababe,

Can we get a transaction id or any refund acknowledgement for the customer to share with his bank to close this case.

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 26, 2021 6:23:28 PM
Subject: RE: Refund Issue - 8114403310

Hi Shakeeb,

I can see there are two transaction happened on the same amount, however one got error and other successfully processed.

Thanks,
Shababe Quamar

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 25, 2021 4:48 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8114403310

External email sender, please take precaution.
Hi Shababe,

Any update on this?

Regards
Shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 22, 2021 8:41:26 AM
Subject: Refund Issue - 8114403310

Hi Team

With Reference to the

Order ID: 8114403310
RMA: 1001663535
Amount : KWD 7.64

The Customer reported that He did contacted his bank and they mentioned that the refund was credited and it was reversed the very next minute by landmark .

The transaction id is 132820009619

Kindly check and advise us what to do in this case.

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com