Subject: Re: Store Complaint, CP - 3645258
From: CP CFC <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, MX CFC <[email-masked]>, Salah Ali <[email-masked]>, SP CFC <[email-masked]>, Marwa Mohamed Sarhan Hamed <[email-masked]>, Mennatallah Helmy <[email-masked]>, Osama Al Malawani <[email-masked]>
Date: Sun, 26 Dec 2021 13:18:57 +0000

Dear All ,

kindly inform that I've communicated with the customer to find the details of the complaint and it was as below

customer wants to refund item exceeded 14 Days with one day and he forgot the credit card, so he asked the cashier to refund the amount to him in cash or without using his credit card

but the cashier Refused to return the amount in cash ( as the customer paid with credit card )
so, the customer asked to discuss with shift manager or supervisor , the shift supervisor (Sayed) discussed with him and clarified that this is not allowed to return the amount in cash, and he can only return it by credit card and the credit card must be with the customer ,

the customer during the call was unsatisfied as he spent long time in the store in discussion and also he unsatisfied  with the company policy against exchange & refunds as he already returned items without credit cards in other brands in Egypt and request if we can return the amount for him without using the credit card or in Cash

at the end I've explained to the customer that we Can't refund the amount in cash or without his credit card as this is the company policy however, I will do my best to find if we can give him any exceptions

Dear Ali ,

kindly advise if we can give the customer the amount in cash amount 500 Egp

Regards,
Marwa Sarhan

________________________________
From: MX CFC <[email-masked]>
Sent: Sunday, December 26, 2021 11:40 AM
To: CP CFC <[email-masked]>; MX CFC Manager <[email-masked]>
Cc: [email-masked] <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: RE: Store Complaint, CP - 3645258

Dear Team,

FYA

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Sunday, December 26, 2021 11:37 AM
To: Osama Al Malawani <[email-masked]>; MX CFC <[email-masked]>; MX CFC Manager <[email-masked]>
Cc: [email-masked]; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Store Complaint, CP - 3645258

Please forward it to CP team, customer keep calling max number

From: Osama Al Malawani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 26, 2021 1:13 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; MX CFC <[email-masked]<mailto:[email-masked]>>; MX CFC Manager <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint, CP - 3645258

This is CP not Max..

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 25, 2021 7:27 AM
To: Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; MX CFC <[email-masked]<mailto:[email-masked]>>; MX CFC Manager <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store Complaint, CP - 3645258

Hi @Osama Al<mailto:[email-masked]>,

Please find, below store complaint for your assist please.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 24, 2021 9:34 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ABDALLAH AHEMAD <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint, CP - 3645258

External email sender, please take precaution.

Hi Team,

Customer wants to complain against the CP Store manager for the rude behavior, customer is not sharing the details with us regarding the full issue and we have tried to get the details from her but she keeps on saying she has already shared the details of her complaint previously but we are unable to locate any details regarding the exact issue. This is a Social media complaint, the details which customer has shared are as follows:

1. Store - Egypt Cairo festival, CP

2. Customer Name - Hassan Mohamed

3. Contact Number- +201011251900

4. Invoice attached

Please assist to look into this. Thank you for your help!

Regards,

Apoorv

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