Subject: Refund approval - 9514965722
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 26 Dec 2021 01:55:16 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date: Nov 23, 2021 
Order ID: 9514965722 
Tracking ID: FP112421000560 
Total Price: AED 237 

Concept: CENTREPOINT 

Assistance Required: Need missing items 

Issue Description: Customer placed an order for 7 but as per the customer has only received 4 items, Under the consignment details we can see that all 7 items have been shipped from our side. 

The missing item 
162926398 / 163712923 / 163610394 

Case history : The customer reached out to us on 30 Nov 2021 .we have escalated to the courier but no action has been taken and then we raised to the warehouse to check for the missing item and then they informed us that 'we shipped the complete order from our side. 

Customer's history : The customer is with us since 11/23/21 and this is not her first order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Nikhil.