Subject: Undeliverable: Re: [#3664209] - Conversation with Muhammad Haseeb
From: <[email-masked]>
To: <[email-masked]>
Date: Sat, 25 Dec 2021 14:36:42 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   12/25/2021 2:36:33 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3664209] - Conversation with Muhammad Haseeb

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       DU2PR09MB5280.eurprd09.prod.outlook.com

Message Hops
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1       12/25/2021
2:36:33 PM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       12/25/2021
2:36:34 PM      mail.lsmindia.com       localhost       ESMTP   1 sec
3       12/25/2021
2:36:34 PM      localhost       mail.lsmindia.com       ESMTP   *
4       12/25/2021
2:36:34 PM      mail.lsmindia.com       localhost       ESMTP   *
5       12/25/2021
2:36:36 PM      localhost       mail.lsmindia.com       ESMTP   2 sec
6       12/25/2021
2:36:37 PM      mail.lsmindia.com       AM5EUR03FT058.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       12/25/2021
2:36:38 PM      AM5EUR03FT058.eop-EUR03.prod.protection.outlook.com     AM6PR02CA0023.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       12/25/2021
2:36:38 PM      AM6PR02CA0023.eurprd02.prod.outlook.com DU2PR09MB5280.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Sat, 25 Dec 2021 07:36:33 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
CC: Vakeel Ahmad <[email-masked]>,
        Hbriyadh Warehouse <[email-masked]>,
        hbriyadh delivery <[email-masked]>,
        Hamza Nouri Ahmad Abu Azzam <[email-masked]>,
        Saurabh Dadu <[email-masked]>,
        syed ataullah <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>
Subject: Re: [#3664209] - Conversation with Muhammad Haseeb
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X-Forefront-Antispam-Report: CIP:108.170.60.122;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.lsmindia.com;PTR:InfoDomainNonexistent;CAT:NONE;SFS:(4636009)(356005)(81166007)(6266002)(4326008)(44832011)(956004)(336012)(15974865002)(36756003)(86362001)(5660300002)(30864003)(26005)(426003)(54906003)(7696005)(45080400002)(6916009)(33964004)(2616005)(8676002)(83380400001)(66574015)(75640400001)(1096003)(4006050)(166002)(53546011)(54256004)(72826004);DIR:INB;

Subject: Re: [#3664209] - Conversation with Muhammad Haseeb
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Saurabh Dadu <[email-masked]>, syed ataullah <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Sat, 25 Dec 2021 07:36:33 -0700 (MST)

External email sender, please take precaution.

Hi Yahia,

Accept my apology for this,

Will coach this agent regarding the same & Will share warning as well.

Will make sure all of the agent get such issue checked properly and educate the customers about the same.

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]>
To: "Home Box" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Vakeel Ahmad" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "syed ataullah" <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Sent: Saturday, December 25, 2021 7:41:34 PM
Subject: RE: [#3664209] - Conversation with Muhammad Haseeb

@Shakeeb Arsalan<mailto:[email-masked]> if your team not aware or warranty period then it is difficult for us to manage.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Saturday, December 25, 2021 4:38 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Subject: Fwd: [#3664209] - Conversation with Muhammad Haseeb

External email sender, please take precaution.
Please take a look at ticket #3664209<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3664209> raised by Muhammad Haseeb ().

Hi Team,

Order number : 29025201723820190927

Issue : as per cx  wardrobes' door is broken from the cupboard. kindly see the image and do the needful.

Thanks& Regards
The Support Team.
On Sat, 25 Dec at 5:29 PM , Muhammad Haseeb <> wrote:
Muhammad Haseeb
[Image removed by sender.]
HI
03:03 PM, 25th Dec
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
03:03 PM, 25th Dec
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
03:03 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
2
03:04 PM, 25th Dec
New
[Image removed by sender.]
To help us help you better, please reply with single digit corresponding to your nature of question today
1 - For help placing a new order
2 - Offers and Promotions
3 - To check order or delivery status
4 - For questions about returns or refund
5 - For complaints
6 - Check Store Locations

Please reply with only a single digit corresponding to the option
03:04 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
5
03:04 PM, 25th Dec
New
[Image removed by sender.]
Please select one of the options from below.
1 for warranty related questions
2 for product quality complaint
3 for other complaints
03:04 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
2
03:04 PM, 25th Dec
New
[Image removed by sender.]
Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store
03:04 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
6460824581
03:05 PM, 25th Dec
New
[Image removed by sender.]
Please wait, you will be assisted shortly.
03:05 PM, 25th Dec
New
[Image removed by sender.]
Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.
03:05 PM, 25th Dec
New
[Image removed by sender.]
Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.
03:05 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
[Image removed by sender.]
03:11 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
I bought this sofa and there are two issues. First 3 sofa seater is pressed from center and second 2 sofa seater hand rest was not fit from day one which I complaint earlier.
03:13 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
[Image removed by sender.]
03:13 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
[Image removed by sender.]
03:14 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
[Image removed by sender.]
03:16 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
Third issue is with second order for wardrobes that door was broke from the cupboard
03:18 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
[Image removed by sender.]
03:18 PM, 25th Dec
Muhammad Haseeb
[Image removed by sender.]
[Image removed by sender.]
03:18 PM, 25th Dec
mohiuddin
[Image removed by sender.]
Sorry for the inconvenience, i am going to escalate your issue to the concerned team they will look into the matter
04:59 PM, 25th Dec
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/563916919455911>

3664209:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com