Subject: Re: [#3664209] - Conversation with Muhammad Haseeb
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Saurabh Dadu <[email-masked]>, syed ataullah <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Sat, 25 Dec 2021 07:36:33 -0700 (MST)

Hi Yahia, 

Accept my apology for this, 

Will coach this agent regarding the same & Will share warning as well. 

Will make sure all of the agent get such issue checked properly and educate the customers about the same. 

Regards 
Shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "Home Box" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Vakeel Ahmad" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "syed ataullah" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Sent: Saturday, December 25, 2021 7:41:34 PM 
Subject: RE: [#3664209] - Conversation with Muhammad Haseeb 

[ mailto:[email-masked] | @Shakeeb Arsalan ] if your team not aware or warranty period then it is difficult for us to manage. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Home Box <[email-masked]> 
Sent: Saturday, December 25, 2021 4:38 PM 
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]> 
Subject: Fwd: [#3664209] - Conversation with Muhammad Haseeb 

External email sender, please take precaution. 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3664209 | #3664209 ] raised by Muhammad Haseeb (). 

Hi Team, 

Order number : 29025201723820190927 

Issue : as per cx wardrobes' door is broken from the cupboard. kindly see the image and do the needful. 

Thanks& Regards 
The Support Team. 

On Sat, 25 Dec at 5:29 PM , Muhammad Haseeb <> wrote: 

Muhammad Haseeb 

HI 

03:03 PM, 25th Dec 

	

New 

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث :: 
1 العربية 
2 الإنجليزية 

03:03 PM, 25th Dec 

	

New 

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 
1 for Arabic 
2 for English 

03:03 PM, 25th Dec 

	

Muhammad Haseeb 

2 

03:04 PM, 25th Dec 

	

New 

To help us help you better, please reply with single digit corresponding to your nature of question today 
1 - For help placing a new order 
2 - Offers and Promotions 
3 - To check order or delivery status 
4 - For questions about returns or refund 
5 - For complaints 
6 - Check Store Locations 

Please reply with only a single digit corresponding to the option 

03:04 PM, 25th Dec 

	

Muhammad Haseeb 

5 

03:04 PM, 25th Dec 

	

New 

Please select one of the options from below. 
1 for warranty related questions 
2 for product quality complaint 
3 for other complaints 

03:04 PM, 25th Dec 

	

Muhammad Haseeb 

2 

03:04 PM, 25th Dec 

	

New 

Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store 

03:04 PM, 25th Dec 

	

Muhammad Haseeb 

6460824581 

03:05 PM, 25th Dec 

	

New 

Please wait, you will be assisted shortly. 

03:05 PM, 25th Dec 

	

New 

Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly. 

03:05 PM, 25th Dec 

	

New 

Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation. 

03:05 PM, 25th Dec 

	

Muhammad Haseeb 

03:11 PM, 25th Dec 

	

Muhammad Haseeb 

I bought this sofa and there are two issues. First 3 sofa seater is pressed from center and second 2 sofa seater hand rest was not fit from day one which I complaint earlier. 

03:13 PM, 25th Dec 

	

Muhammad Haseeb 

03:13 PM, 25th Dec 

	

Muhammad Haseeb 

03:14 PM, 25th Dec 

	

Muhammad Haseeb 

03:16 PM, 25th Dec 

	

Muhammad Haseeb 

Third issue is with second order for wardrobes that door was broke from the cupboard 

03:18 PM, 25th Dec 

	

Muhammad Haseeb 

03:18 PM, 25th Dec 

	

Muhammad Haseeb 

03:18 PM, 25th Dec 

	

mohiuddin 

Sorry for the inconvenience, i am going to escalate your issue to the concerned team they will look into the matter 

04:59 PM, 25th Dec 

	

View conversation in [ https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/563916919455911 | 
Freshchat ] 

3664209:1125156 
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