Subject: Refund approval
From: MOHAMMED MURSHED <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 25 Dec 2021 02:51:54 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date Nov 27, 2021 
Order ID: 6370537769 
Tracking ID: FC1128210012380 
Order value:SAR 595.85 
Assistance Required: Refund approval 

Issue Description: Order lost by Courier team. 

Case history: The customer contacted us on 11 Dec 2021 and the same was escalated to LMG for late delivery but after multiple escalations the order updated LOST in 20/12/2021 . 

Customer history: Customer is shopping with us since 1/17/20 and has a total of 25 completed orders. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case. 

Thank you for your help! 

Regards, 
M.Murshed