Subject: Re: [#3387345] - Order 9513249092
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Pankaj Giri <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Centrepoint <[email-masked]>, Mayank Lodha <[email-masked]>, ankkur gupta <[email-masked]>, Nashid Abdulnazar <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 23 Dec 2021 19:59:30 -0700 (MST)

Dear Akshay, 

Please advise further on the below. As per WWD team they have replaced both tyre covers. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Pankaj Giri" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Babyshop Home Delivery" <[email-masked]> 
Cc: "Centrepoint" <[email-masked]>, "Mayank Lodha" <[email-masked]>, "ankkur gupta" <[email-masked]>, "Nashid Abdulnazar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 22, 2021 4:26:51 PM 
Subject: RE: [#3387345] - Order 9513249092 

Dear Akshay, 

We have replace this issue with new item and on that time both tyre having cover because I’m the one who handover the bicycle and too inform us he handed over the item without missing parts and got signature as well in DO, Now again customer saying missing not understand bow its possible. 

Now the same item inventory is zerow in warehouse, Please advise for fuerther steps. 

	

Pankaj Giri 

Babyshop | Supervisor | COD Operations – Non Home | 

P.O. Box 34425 | Dubai, United Arab Emirates | 

Direct : +9714 809 4839 | Mobile : +971564772613 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | www.landmarkgroup.com | 

From: Akshay Berry <[email-masked]> 
Sent: Wednesday, December 22, 2021 1:43 PM 
To: Apoorv Joshi <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Pankaj Giri <[email-masked]> 
Cc: Centrepoint <[email-masked]>; Mayank Lodha <[email-masked]>; Ankkur Gupta <[email-masked]>; Nashid Abdulnazar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: [#3387345] - Order 9513249092 

[ mailto:[email-masked] | @Pankaj Giri ] [ mailto:[email-masked] | 
@Babyshop Home Delivery ] , 

Any update? 

The customer has again reported to us that - The issue is not resolved yet as i have only received missing cover for front tyre, the cover for rear tyre is still missing and not provided. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 22, 2021 7:26 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Mayank Lodha < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Nashid Abdulnazar < [ mailto:[email-masked] | [email-masked] ] >; Pankaj Giri < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#3387345] - Order 9513249092 

External email sender, please take precaution. 

Hi Akshay, 

Kindly check and advise if any update on the below. 

Thank you for your help. 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Babyshop Home Delivery" < [ mailto:[email-masked] | [email-masked] ] >, "Centrepoint" < [ mailto:[email-masked] | [email-masked] ] >, "Mayank Lodha" < [ mailto:[email-masked] | [email-masked] ] >, "ankkur gupta" < [ mailto:[email-masked] | [email-masked] ] >, "Nashid Abdulnazar" < [ mailto:[email-masked] | [email-masked] ] >, "Pankaj Giri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 20, 2021 6:52:21 PM 
Subject: RE: [#3387345] - Order 9513249092 

[ mailto:[email-masked] | @Babyshop Home Delivery ] [ mailto:[email-masked] | 
@Pankaj Giri ] , 

The customer has again reported to us that - The issue is not resolved yet as i have only received missing cover for front tyre, the cover for rear tyre is still missing and not provided. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 5, 2021 12:16 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Mayank Lodha < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Nashid Abdulnazar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3387345] - Order 9513249092 

Dear Team, 

Kindly note we have already fixed the issue on 19-Nov-21, Attached is the POD for your reference. 

Pankaj Giri | Rajesh Lama 

Babyshop | COD Operations – Non Home | 

P.O. Box 17155 | Dubai, United Arab Emirates | 

Direct : +9714 809 4839 | Mobile : +971564772613 | +971543097510 | +971544764797 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | www.landmarkgroup.com | 

From: Centrepoint [ mailto:[email-masked] | [email-masked] ] 
Sent: Friday, November 26, 2021 1:59 AM 
To: Mayank Lodha [ mailto:[email-masked] | 
[email-masked] ] ; Babyshop Home Delivery [ mailto:[email-masked] | 
[email-masked] ] ; Ankkur Gupta [ mailto:[email-masked] | 
[email-masked] ] ; Nashid Abdulnazar [ mailto:[email-masked] | 
[email-masked] ] 
Cc: Sameer Koothalikutty [ mailto:[email-masked] | 
[email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3387345] - Order 9513249092 

External email sender, please take precaution. 

Hi Team, 

Kindly any update us on the below, thank you for your help! 

Regards, 
M.Murshed 

On Thu, 18 Nov at 7:11 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team , 

Problem Statement: Missing item BABYSHOP TEAM 

Order Date : Nov 16, 2021 
Order ID: 9513249092 
Tracking ID: NA 
Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that he/she placed order for (Disney Frozen Print Spartan Bicycle - 16 inches) and there is a piece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Huma sayed 

3387345:1125156 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com