Subject: RE: Urgent call back 6369071631
From: Ali Mkhaimer <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, hessah alosaimi <[email-masked]>, abdulmajeed alanzy <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>
Date: Thu, 23 Dec 2021 15:55:12 +0000

Hi Shakeeb,

Hope all is well

The customer was contacted and assisted

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Thursday, December 23, 2021 2:15 PM
To: Ali Mkhaimer <[email-masked]>
Cc: escalations dxbteam <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; hessah alosaimi <[email-masked]>; abdulmajeed alanzy <[email-masked]>
Subject: Urgent call back 6369071631

Hi Ali,

Order: 6369071631
Customer contact NO : 0568377475

Issue description: It is Mada issue, Shared with payfort and it is still with in the 28 days.

the customer is chasing us on chat constantly asking for call back from the management.

Can you please contact the customer on urgent basis and take care of the issue.

Regards
Shakeeb