Subject: RE: [#3387345] - Order 9513249092
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Pankaj Giri <[email-masked]>
Cc: Centrepoint <[email-masked]>, Mayank Lodha <[email-masked]>, Ankkur Gupta <[email-masked]>, Nashid Abdulnazar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 22 Dec 2021 09:43:29 +0000

@Pankaj Giri<mailto:[email-masked]> @Babyshop Home Delivery<mailto:[email-masked]>,

Any update?

The customer has again reported to us that - The issue is not resolved yet as i have only received missing cover for front tyre, the cover for rear tyre is still missing and not provided.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 22, 2021 7:26 AM
To: Akshay Berry <[email-masked]>
Cc: Babyshop Home Delivery <[email-masked]>; Centrepoint <[email-masked]>; Mayank Lodha <[email-masked]>; Ankkur Gupta <[email-masked]>; Nashid Abdulnazar <[email-masked]>; Pankaj Giri <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: [#3387345] - Order 9513249092

External email sender, please take precaution.
Hi Akshay,

Kindly check and advise if any update on the below.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Babyshop Home Delivery" <[email-masked]<mailto:[email-masked]>>, "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "Mayank Lodha" <[email-masked]<mailto:[email-masked]>>, "ankkur gupta" <[email-masked]<mailto:[email-masked]>>, "Nashid Abdulnazar" <[email-masked]<mailto:[email-masked]>>, "Pankaj Giri" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 20, 2021 6:52:21 PM
Subject: RE: [#3387345] - Order 9513249092

@Babyshop Home Delivery<mailto:[email-masked]> @Pankaj Giri<mailto:[email-masked]>,

The customer has again reported to us that - The issue is not resolved yet as i have only received missing cover for front tyre, the cover for rear tyre is still missing and not provided.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 5, 2021 12:16 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3387345] - Order 9513249092

Dear Team,

Kindly note we have already fixed the issue on 19-Nov-21, Attached is the POD for your reference.

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Centrepoint [email-masked]<mailto:[email-masked]>
Sent: Friday, November 26, 2021 1:59 AM
To: Mayank Lodha [email-masked]<mailto:[email-masked]>; Babyshop Home Delivery [email-masked]<mailto:[email-masked]>; Ankkur Gupta [email-masked]<mailto:[email-masked]>; Nashid Abdulnazar [email-masked]<mailto:[email-masked]>
Cc: Sameer Koothalikutty [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3387345] - Order 9513249092

External email sender, please take precaution.
Hi Team,

Kindly any update us on the below, thank you for your help!

Regards,
M.Murshed
On Thu, 18 Nov at 7:11 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team ,

Problem Statement:  Missing item BABYSHOP TEAM

Order Date : Nov 16, 2021
Order ID: 9513249092
Tracking ID: NA
Assistance Required: Need Urgent Assistance

Issue Description: Customer emailed us informing that he/she placed order for (Disney Frozen Print Spartan Bicycle - 16 inches) and there is a piece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Huma sayed

3387345:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com