Subject: Re: Store Refund the customer as Voucher but did not accept the same voucher from customer
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 21 Dec 2021 23:29:52 -0700 (MST)

Hi Team, 

Please check the below and assist. 

As per the customer he has photo of the voucher provided by the store team and the store is not accepting the voucher because the customer does not have the hard copy ( as per the customer he confirmed with the store team when he got the voucher if it is ok to take photo of it as the Numbers on the hard copy might fade out) 

The issue has been escalated many times to the store team but we did not get any reply. 

Regards 
Shakeeb 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, December 21, 2021 1:51:53 PM 
Subject: Store Refund the customer as Voucher but did not accept the same voucher from customer 

Hi Team, 

Problem Statement: Refund approval 
voucher code number: 21041604270744512 
Voucher value: 250 SAR 
Store address: Khurais Road, Riyadh 
Customer contact number: 0508803958 
Order value: 250 SAR 
Assistance Required: Refund approval 

Issue Description: The customer got Refund voucher from the store and when he returned to the store to use the RV the store cashier refused to accept the RV from the customer, Kindly check the issue do the needful and contact the customer. 

Case history: The customer contacted us on 09 Nov 2021 and the same was escalated to store without getting any reply from them. Customer is requesting for a refund asap. 

Assistance Required: kindly check and do the needful. 

Thank you for your help! 

Regards, 
M.Murshed