Subject: Re: Required: Refund approval for Missing items
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 21 Dec 2021 23:23:06 -0700 (MST)

Hi Team, 

Can you please check and advise regarding the below. 

Regards 
shakeeb 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, December 21, 2021 3:39:21 PM 
Subject: Required: Refund approval for Missing items 

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 18, 2021 
Order ID: 6367901326 
Tracking ID: CRDSAL0361404421 
Order value: SAR 486 
Assistance Required: Refund approval for Missing items 

Issue Description: customer placed item with 12 peace of Floral Embroidery Cushion - 45x45 cms but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side. 

Case history: The customer contacted us on Nov 18, 2021 and the same was escalated to SAUDIPOST to deliver the missing item but after multiple escalations and pushback there is no update from courier regarding to the missing items Customer is requesting for a refund asap. 

Customer history: Customer is shopping with us since 6/23/21 and has a total of 17 completed orders. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case. 

Thank you for your help! 

Regards, 
M.Murshed