Subject: Refund approval for Missing Item
From: MOHAMMED MURSHED <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Dec 2021 02:16:04 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 1, 2021 
Order ID: ​6362517725 
Tracking ID: ​SD003414893 
Order value: SAR 275 

Item missing:162110675 - - Juniors Enzo Baby Stroller 
Assistance Required: Refund approval 

Issue Description: As per the customer she did not receive one item but as per tracking order is showing delivered. 

Case history: The customer contacted us on 30 Nov 2021 and the same was escalated to KSA Warehouse Escalations and push-back there is no update from KSA Warehouse regarding missing item nor the customer is able to find the item. Customer is requesting for a refund asap. 

Customer history: Customer is shopping with us since 11/21/19 and has a total of 40 completed orders. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case. 

Thank you for your help! 

Regards, 
M.Murshed