Subject: Store Refund the customer as Voucher but did not accept the same voucher from customer
From: MOHAMMED MURSHED <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Dec 2021 01:21:53 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
voucher code number: 21041604270744512 
Voucher value: 250 SAR 
Store address: Khurais Road, Riyadh 
Customer contact number: 0508803958 
Order value: 250 SAR 
Assistance Required: Refund approval 

Issue Description: The customer got Refund voucher from the store and when he returned to the store to use the RV the store cashier refused to accept the RV from the customer, Kindly check the issue do the needful and contact the customer. 

Case history: The customer contacted us on 09 Nov 2021 and the same was escalated to store without getting any reply from them. Customer is requesting for a refund asap. 

Assistance Required: kindly check and do the needful. 

Thank you for your help! 

Regards, 
M.Murshed