Subject: Re: Refund Approval - 6363209178
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 21 Dec 2021 01:03:43 -0700 (MST)

Hi Team, 

Can you please advise on the following. 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, December 18, 2021 8:39:06 PM 
Subject: Refund Approval - 6363209178 

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 1, 2021 
Order ID: 6363209178 
Tracking ID: 47203659845 
Order value: SAR 275 
Assistance Required: Refund approval 

Issue Description: As per the customer she did not receive the order but as per tracking order is showing delivered. 

Case history: The customer contacted us on Nov 25, 2021 and the same was escalated to Aramex for POD but after multiple escalations and pushback there is no update from courier regarding POD nor the customer is able to find the order. Customer is requesting for a refund asap. 

Customer history: Customer is shopping with us since July 2020 and has a total of 22 completed orders. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case. 

Thank you for your help! 

Regards, 
Apoorv