Subject: RE: Missing items / Refund approval // 8111704349
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 20 Dec 2021 12:20:02 +0000

@Ritesh Sharma<mailto:[email-masked]>,

Reminder for the approval.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 20, 2021 4:05 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ritesh Sharma <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Missing items / Refund approval // 8111704349

External email sender, please take precaution.
Hi Team,

Please assist to close the below request. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 16, 2021 4:36:05 PM
Subject: Re: Missing items / Refund approval // 8111704349

Hi Akshay,

Kindly advise if any update on the below request.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 13, 2021 11:04:21 AM
Subject: Re: Missing items / Refund approval // 8111704349

Hi Akshay,

Kindly assist with the below request. Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 December, 2021 14:50:26
Subject: RE: Missing items / Refund approval // 8111704349

Hi @Ritesh Sharma<mailto:[email-masked]>,

Please approve for manual refund 14.81 KWD as per the below customer complaint.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 9, 2021 12:47 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items / Refund approval // 8111704349

External email sender, please take precaution.
Hi Akshay,

Kindly assist on the below request.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 8, 2021 5:46:14 PM
Subject: Missing items / Refund approval // 8111704349

Hi Team,

Problem Statement: Missing items / Refund approval
Order Date : Nov 8, 2021
Order ID: 8111704349
Tracking ID: FP1108210007369
Total Price: ​14.81 KWD
Concept: ​CENTREPOINT

Assistance Required: Need missing items

Issue Description: Customer placed order for 12 items but as per the customer has only received 9 items, Under the consignment details we can see that all 12 items have been shipped from our side.
The missing item
164086494 - - Closet Heart Printed T-shirt and Palm Printed Shorts Set
163366513 - - Sustainable Mandarin Collar Shirt and Printed Pyjama Set
162145213 - - Printed Cowl Neck Top and Pyjama Set

Case history : The customer reached out to us on Nov 9, 2021.we have escalated to courier and WH but no action has been taken.

Customer's history : The customer is with us since 9/7/21 and this is her 7th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com