Subject: RE: Invoice for the month of October-2021
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 20 Dec 2021 06:19:47 +0000

@Saurabh Dadu<mailto:[email-masked]>

Need to close this today also.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Friday, December 17, 2021 5:01 PM
To: Shakeeb Arsalan <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Invoice for the month of October-2021
Importance: High

@Shakeeb Arsalan<mailto:[email-masked]> @Saurabh Dadu<mailto:[email-masked]>

Good evening.

We still didn’t receive the updated invoice from Ithraa with the 3% penalty.

Please follow up and share to us asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 16, 2021 10:58 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

External email sender, please take precaution.
Hi Jessie,

PFA.

Regards
Shakeeb

________________________________
From: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 15, 2021 9:53:29 PM
Subject: Re: Invoice for the month of October-2021

Hi Jessie,

I hope you are well.

Please note that:

  1.  For new hires, when we look at their productivity for the month, we have to take into account 10 days of unproductive/training period.
  2.  When the productivity is adjusted by 10 days for new hires, the productivity is as agreed.
  3.  We have already penalised Ithraa 3% of their invoice value against SLA violations
  4.  Please do not refer to the Roster shared by Shakeeb, that is only an internal planning document. For the purpose of billing please only reffer to the hourly tracker shared by Shakeeb.
  5.  @Shakeeb Arsalan<mailto:[email-masked]> - Please share with Jessie the updated Excel sheet that was used to calculate the invoice for Ithraa
If you want I am happy to get on a call with you to discuss it.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 13 December 2021 9:29 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Invoice for the month of October-2021

Hi @Saurabh Dadu<mailto:[email-masked]>

Good evening.

More than 50% of the team is still not able to reach the benchmark for productivity. PFB table and performers highlighted in Red.

Agent

Responses

Chats

WA

Total

Working Days

Productive Hours

Expected Productivity

Variance

Productivity %

Alia Alshammari

525

0

0

525

17.5

140

1400

-875

38%

Amira Alanaz

286

0

0

286

16

128

1280

-994

22%

ASALAH ALQHTANI

203

608

0

811

10.5

84

840

-29

97%

Ashwaq Alshehri

369

0

0

369

15

120

1200

-831

31%

Eid Alqahtani

243

0

0

243

13

104

1040

-797

23%

Fatima Anazi

411

1088

0

1499

19.5

156

1560

-61

96%

Haneen Alhmadi

579

1760

0

2339

23

184

1840

499

127%

Hessah Alosaimi

202

289

0

491

22

176

1760

-1269

28%

Khalid Almuhaysin

594

161

0

755

21

168

1680

-925

45%

Khdejah Alharby

406

0

0

406

16

128

1280

-874

32%

Maha Alotaibi

912

1229

0

2141

22

176

1760

381

122%

Mariam kharjy

364

793

0

1157

14

112

1120

37

103%

Modhi Alanzi

689

1729

0

2418

21

168

1680

738

144%

Nabilah Alqahtanni

336

0

0

336

18.5

148

1480

-1144

23%

Naif Alabid

577

0

0

577

15

120

1200

-623

48%

Nasser Alruwais

123

1346

0

1469

20

160

1600

-131

92%

Raghad Alotaibi

431

0

0

431

16

128

1280

-849

34%

Rashid Rashoud

353

1231

0

1584

20

160

1600

-16

99%

Reenad Alosaimi

726

0

0

726

21

168

1680

-954

43%

Samia Alshehri

43

0

0

43

5

40

400

-357

11%

Sara Almuhaysin

25

0

0

25

6

48

480

-455

5%

Abdulmajeed Alanzy

61

604

0

665

8

64

640

25

104%

Sarah Awad

667

0

0

667

20

160

1600

-933

42%

Saud Alhaiti

665

0

0

665

15.5

124

1240

-575

54%

Saud Almutlaq

371

1431

0

1802

20

160

1600

202

113%

Shehanah Khalid

350

0

0

350

12.5

100

1000

-650

35%

TOTAL

3424

As per the agreement, the 3 month period has passed. How are we going to penalize the supplier?

Also, the billed productive hours as per the invoice are showing 3504 and we are getting 3424 productive hours.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 12:27 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

External email sender, please take precaution.

Hi Mustehsan,

I've had a detailed discussion with the supplier. He has assured us that their productivity will be at par with benchmarks this month.

The basic reason for low productivity in last month as per them has been uneven flow, staff turnover and basically they being very new.

Moving forward penalties as per the agreement will be imposed on the supplier.

As per our agreement, we had to allow them 3 months time before imposing any penalties. That time period came to an end in October. They are responsible for productivity in November which can be penalised.

On our side we have a tighter monitoring of their productivity, and we've already started sending them reminders for possible deductions that will happen should they not meet the expected benchmarks.

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: 17 November 2021 4:29 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

Hi @Saurabh<mailto:[email-masked]>,

Could you please update on these two points:

  *   What is the reason of low productivity in Oct?
  *   What are we going to do to penalize the vendor on the cost for low productivity?

Regards,

Mustehsan Siddiqui

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 14 November 2021 at 12:33 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

Thanks Shakeeb.

Hi @Saurabh<mailto:[email-masked]>,

We have been billed for 1960 productive hours, however as per the sheet shared by Shakeeb productive hours calculated are 1944. What is the difference of 16 hours here?

Moreover, the team still sits around 60% of productivity, whereas this should have been more by now. What is the reason of low productivity in Oct? What are we going to do to penalize the vendor on the cost for low productivity?

Agent

Responses

Chats

Total

Working Days

Avg Daily Response

Expected Productivity

Variance

Productive Hours

Productivity %

Fatima Anazi

377

767

1144

23

50

1840

-696

184

62.17%

Haasan Saeed

306

493

799

23

35

1840

-1041

184

43.42%

Mariam kharjy

583

518

1101

20

55

1600

-499

160

68.81%

Modhi Alanzi

388

855

1243

21

59

1680

-437

168

73.99%

Nasser Alruwais

462

301

763

19

40

1520

-757

152

50.20%

Rashid Rashoud

505

549

1054

22

48

1760

-706

176

59.89%

Reem alkahtani

352

488

840

16

53

1280

-440

128

65.63%

Saud Almutlaq

298

490

788

16.5

48

1320

-532

132

59.70%

Zain Ali

231

484

715

17

42

1360

-645

136

52.57%

ASALAH ALQHTANI

504

249

753

19.5

39

1560

-807

156

48.27%

Maha Alotaibi

1138

0

1138

23

49

1840

-702

184

61.85%

Haneen Alhmadi

1087

0

1087

23

47

1840

-753

184

59.08%

1944

Regards,

Mustehsan Siddiqui

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 10 November 2021 at 5:46 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

External email sender, please take precaution.

Hi Mustehsan,

Sorry for the late response,

PFA requested data.

Regards
Shakeeb

________________________________

From: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
To: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 12:48:34 PM
Subject: Re: Invoice for the month of October-2021

Shakeeb - Please provide

________________________________

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: 09 November 2021 12:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: FW: Invoice for the month of October-2021

Hi Team,

Can we get the attendance tracker/productivity sheet for the month of October?

Regards,
Mustehsan Siddiqui

On 06/11/2021, 11:07 PM, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>> wrote:

    External email sender, please take precaution.

    Hi Mr:Mustehsan.Siddiqui

    Invoices have been issued for the month of October-2021
    the total amount invoices are
    151,525.15 SR

    Please kindly pay through our approved bank account with Landmark
    For more information , please review the attached invoices

    Best Regards
    --
    Elsadeg Ali
    operation manager
    Ithra Al-muhtawa Company
    Tele: +966591203388
    https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ithraacc.com.sa%2F&amp;data=04%7C01%7CMustehsan.Siddiqui%40landmarkgroup.com%7Cf6c0d19d01044126209d08d9a158ade1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637718224640098308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=4ETQV%2BOtmluzmXoJJRc5QPnH2Pwq%2FcKu%2Fet2pukchVk%3D&amp;reserved=0<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ithraacc.com.sa%2F&data=04%7C01%7Cmustehsan.siddiqui%40landmarkgroup.com%7Cc8f2aa0f477046524f5908d9a450707f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637721487828269566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HNrQ3hTTc0HqQVQYArBpPHNS9X5sGndbPMmyEoZT2mY%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmustehsan.siddiqui%40landmarkgroup.com%7Cc8f2aa0f477046524f5908d9a450707f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637721487828279512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cfolLpkK%2F269Kf%2FyfoyIHBfulNRCJPbJ%2Fx%2B%2FeDKhoJY%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com