Subject: Re: Webteam & Homebox Invoices to be amended
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Dec 2021 12:35:52 +0000

Approved - I will forward the invoice to webteam now, and you forward the Homebox invoice to HB.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: [email-masked] <[email-masked]>
Sent: 19 December 2021 6:03 PM
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Webteam & Homebox Invoices to be amended

كتب Saurabh Dadu في 2021-12-17 21:24:
> Dear Elsadeg,
>
>  Thanks for your email. To answer your point:
>
>        * The Penalty will have to reflect in the invoice, as without the
> penalty Landmark will not make the payment. I believe you still are
> not clear about why there is penalty. I would suggest to please set-up
> a call with us tomorrow to clarify.
>        * You can go ahead and put that fee as described, and the client will
> pay, as its agreed between us and them.
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
>
> -------------------------
>
> From: [email-masked] <[email-masked]>
> Sent: 17 December 2021 7:25 PM
> To: Saurabh Dadu <[email-masked]>
> Cc: Ashish Dabral <[email-masked]>; Shakeeb Arsalan
> <[email-masked]>
> Subject: Re: Webteam & Homebox Invoices to be amended
>
> كتب Shakeeb Arsalan في 2021-12-17 17:05:
>> Hi Elsadeg,
>>
>> We did not received the updated Invoice yet.
>>
>> Can you please share with us ASAP.
>>
>> Regards
>> Shakeeb
>>
>> -------------------------
>>
>> From: "Shakeeb Arsalan" <[email-masked]>
>> To: "elsadeg aa" <[email-masked]>
>> Cc: "Ashish Dabral" <[email-masked]>, "Saurabh Dadu"
>> <[email-masked]>
>> Sent: Wednesday, December 15, 2021 6:25:35 PM
>> Subject: Re: Webteam & Homebox Invoices to be amended
>>
>> Hi Elsadeg,
>>
>> PFB for your reference:
>>
>> This is the delivered SLA from HB team for emails:
>>
>> This is for Chat (HB):
>>
>> This is WebTeam Chat:
>>
>> Regards
>> Shakeeb
>> -------------------------
>>
>> From: "Saurabh Dadu" <[email-masked]>
>> To: "Shakeeb Arsalan" <[email-masked]>, "elsadeg aa"
>> <[email-masked]>
>> Cc: "Ashish Dabral" <[email-masked]>
>> Sent: Wednesday, December 15, 2021 6:10:01 PM
>> Subject: Re: Webteam & Homebox Invoices to be amended
>>
>> Shakeeb,
>>
>> Please send for HB team as well as for Chats for both teams.
>>
>> Saurabh Dadu
>> LiveSalesman
>> India: +91 120 4332621 x 17
>> US: 1 240 949 2437
>> Cell: +91 9810175203
>>
>> -------------------------
>>
>> From: Shakeeb Arsalan <[email-masked]>
>> Sent: 15 December 2021 6:02 PM
>> To: elsadeg aa <[email-masked]>
>> Cc: Ashish Dabral <[email-masked]>; Saurabh Dadu
>> <[email-masked]>
>> Subject: Re: Webteam & Homebox Invoices to be amended
>>
>> Hi Elsadeg,
>>
>> PFB screenshots for your reference:
>>
>> Expected:
>>
>> Delivered:
>>
>> Expected:
>>
>> Delivered:
>>
>> Regards
>> Shakeeb
>> -------------------------
>>
>> From: "Saurabh Dadu" <[email-masked]>
>> To: "elsadeg aa" <[email-masked]>, "Shakeeb Arsalan"
>> <[email-masked]>
>> Cc: "Ashish Dabral" <[email-masked]>
>> Sent: Wednesday, December 15, 2021 5:35:38 PM
>> Subject: Re: Webteam & Homebox Invoices to be amended
>>
>> Dear Elsadeg,
>>
>> The SLA is measured for the performance of entire team, and not for
>> the agent.
>>
>> We could not meet the Email Reply SLA, Chat Reply SLA, CSAT SLA for
>> both Chats and Emails, all of this simply because we did not have
>> enough people in your team.
>>
>> Shakeeb - Please can you send him a comparison of the agreed SLA
> from
>> contract and the actual SLAs delivered by Ithraa team.
>>
>> Kind regards,
>>
>> Saurabh Dadu
>> LiveSalesman
>> India: +91 120 4332621 x 17
>> US: 1 240 949 2437
>> Cell: +91 9810175203
>>
>> -------------------------
>>
>> From: [email-masked] <[email-masked]>
>> Sent: 15 December 2021 3:47 PM
>> To: Shakeeb Arsalan <[email-masked]>
>> Cc: Saurabh Dadu <[email-masked]>; Ashish Dabral
>> <[email-masked]>
>> Subject: Re: Webteam & Homebox Invoices to be amended
>>
>> كتب Shakeeb Arsalan في 2021-12-14 10:12:
>>> Hi Ali,
>>>
>>> Adding to the previous email:
>>>
>>> Please do the following amendment on Homebox invoice as well:
>>>
>>> 1- 2% Deduction for short staff.
>>> 2- 2% Deduction For not meeting any SLA
>>>
>>> Regards
>>> Shakeeb
>>> -------------------------
>>>
>>> From: "Shakeeb Arsalan" <[email-masked]>
>>> To: "elsadeg aa" <[email-masked]>
>>> Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral"
>>> <[email-masked]>
>>> Sent: Monday, December 13, 2021 3:53:41 PM
>>> Subject: Webteam & Homebox Invoices to be amended
>>>
>>> Hi Ali,
>>>
>>> I request you to Amend the Webteam invoice as per the below:
>>>
>>> 1- The total of working Hours should be 3385 Hours, after removing
>> the
>>> Hours of the agents who left in the training period.
>>>
>>> 2- 2% Penalty for short hours. (As the requested number of agents
>> was
>>> not delivered)
>>>
>>> 3-  Add the following charges for Livesalesman:
>>>
>>>          SAR 1000 Surcharge for 2 English Agents in the month of
>>> October   (500*2)
>>>          SAR 2000 Surcharge for 4 English Agents in the month of
>>> November  (500*4)
>>>
>>> And the following Amendment should be done on Homebox Invoice:
>>>
>>> 1- 44 Hours should be deducted for less productivity (PFB for your
>>> reference):
>>>
>>>                Agent
>>>                Working days
>>>                Expexted productivity
>>>                Productivity
>>>                Variance
>>>                Working Days as per productivity
>>>                Days to be deducted
>>>                Hrs to be deducted
>>>
>>>                Khaled Sufian
>>>                22
>>>                1760
>>>                1596
>>>                164
>>>                20
>>>                2
>>>                16 Hrs
>>>
>>>                Hassan Hemaid
>>>                22
>>>                1760
>>>                1462
>>>                298
>>>                18
>>>                3
>>>                28 Hrs
>>>
>>> Regards
>>> Shakeeb
>>
>> Hi Shakeeb
>>
>> Please Can you share who is agent not meet the SLA for webteam
>>
>> Thanks,
>>
>> --
>> Elsadeg Ali
>> Project & Operation Manager
>> Ithra Al-muhtawa Company
>> Tele: +966591203388
>> www.ithraacc.com.sa<http://www.ithraacc.com.sa> [1] [1]
>>
>>
>> Links:
>> ------
>> [1] http://www.ithraacc.com.sa
>
> Hi Mr Saurabh
>
> 1- Based on our financial policy, we cannot put the discount on the
> invoice. If there is a discount due to a shortcoming in the service,
> it
> be deducted from the client side and we be provided with the penalty
> notice with the reason
>
> 2- Regards the LSM Fees if we put in invoice Will it be accepted?
> because there is no such fees in the agreement with Landmark
>
> THANKS,
>
> --
> Elsadeg Ali
> Project & Operation Manager
> Ithra Al-muhtawa Company
> Tele: +966591203388
> www.ithraacc.com.sa<http://www.ithraacc.com.sa> [1]
>
>
> Links:
> ------
> [1] http://www.ithraacc.com.sa

Hi MR. Saurabh

kindly review  invoices of November after amended

Regards

--
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa<http://www.ithraacc.com.sa>