Subject: Re: Webteam & Homebox Invoices to be amended
From: [email-masked]
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Dec 2021 16:33:07 +0400

كتب Saurabh Dadu في 2021-12-17 21:24:
> Dear Elsadeg,
> 
>  Thanks for your email. To answer your point:
> 
>  	* The Penalty will have to reflect in the invoice, as without the
> penalty Landmark will not make the payment. I believe you still are
> not clear about why there is penalty. I would suggest to please set-up
> a call with us tomorrow to clarify.
> 	* You can go ahead and put that fee as described, and the client will
> pay, as its agreed between us and them.
> 
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> 
> -------------------------
> 
> From: [email-masked] <[email-masked]>
> Sent: 17 December 2021 7:25 PM
> To: Saurabh Dadu <[email-masked]>
> Cc: Ashish Dabral <[email-masked]>; Shakeeb Arsalan
> <[email-masked]>
> Subject: Re: Webteam & Homebox Invoices to be amended
> 
> كتب Shakeeb Arsalan في 2021-12-17 17:05:
>> Hi Elsadeg,
>> 
>> We did not received the updated Invoice yet.
>> 
>> Can you please share with us ASAP.
>> 
>> Regards
>> Shakeeb
>> 
>> -------------------------
>> 
>> From: "Shakeeb Arsalan" <[email-masked]>
>> To: "elsadeg aa" <[email-masked]>
>> Cc: "Ashish Dabral" <[email-masked]>, "Saurabh Dadu"
>> <[email-masked]>
>> Sent: Wednesday, December 15, 2021 6:25:35 PM
>> Subject: Re: Webteam & Homebox Invoices to be amended
>> 
>> Hi Elsadeg,
>> 
>> PFB for your reference:
>> 
>> This is the delivered SLA from HB team for emails:
>> 
>> This is for Chat (HB):
>> 
>> This is WebTeam Chat:
>> 
>> Regards
>> Shakeeb
>> -------------------------
>> 
>> From: "Saurabh Dadu" <[email-masked]>
>> To: "Shakeeb Arsalan" <[email-masked]>, "elsadeg aa"
>> <[email-masked]>
>> Cc: "Ashish Dabral" <[email-masked]>
>> Sent: Wednesday, December 15, 2021 6:10:01 PM
>> Subject: Re: Webteam & Homebox Invoices to be amended
>> 
>> Shakeeb,
>> 
>> Please send for HB team as well as for Chats for both teams.
>> 
>> Saurabh Dadu
>> LiveSalesman
>> India: +91 120 4332621 x 17
>> US: 1 240 949 2437
>> Cell: +91 9810175203
>> 
>> -------------------------
>> 
>> From: Shakeeb Arsalan <[email-masked]>
>> Sent: 15 December 2021 6:02 PM
>> To: elsadeg aa <[email-masked]>
>> Cc: Ashish Dabral <[email-masked]>; Saurabh Dadu
>> <[email-masked]>
>> Subject: Re: Webteam & Homebox Invoices to be amended
>> 
>> Hi Elsadeg,
>> 
>> PFB screenshots for your reference:
>> 
>> Expected:
>> 
>> Delivered:
>> 
>> Expected:
>> 
>> Delivered:
>> 
>> Regards
>> Shakeeb
>> -------------------------
>> 
>> From: "Saurabh Dadu" <[email-masked]>
>> To: "elsadeg aa" <[email-masked]>, "Shakeeb Arsalan"
>> <[email-masked]>
>> Cc: "Ashish Dabral" <[email-masked]>
>> Sent: Wednesday, December 15, 2021 5:35:38 PM
>> Subject: Re: Webteam & Homebox Invoices to be amended
>> 
>> Dear Elsadeg,
>> 
>> The SLA is measured for the performance of entire team, and not for
>> the agent.
>> 
>> We could not meet the Email Reply SLA, Chat Reply SLA, CSAT SLA for
>> both Chats and Emails, all of this simply because we did not have
>> enough people in your team.
>> 
>> Shakeeb - Please can you send him a comparison of the agreed SLA
> from
>> contract and the actual SLAs delivered by Ithraa team.
>> 
>> Kind regards,
>> 
>> Saurabh Dadu
>> LiveSalesman
>> India: +91 120 4332621 x 17
>> US: 1 240 949 2437
>> Cell: +91 9810175203
>> 
>> -------------------------
>> 
>> From: [email-masked] <[email-masked]>
>> Sent: 15 December 2021 3:47 PM
>> To: Shakeeb Arsalan <[email-masked]>
>> Cc: Saurabh Dadu <[email-masked]>; Ashish Dabral
>> <[email-masked]>
>> Subject: Re: Webteam & Homebox Invoices to be amended
>> 
>> كتب Shakeeb Arsalan في 2021-12-14 10:12:
>>> Hi Ali,
>>> 
>>> Adding to the previous email:
>>> 
>>> Please do the following amendment on Homebox invoice as well:
>>> 
>>> 1- 2% Deduction for short staff.
>>> 2- 2% Deduction For not meeting any SLA
>>> 
>>> Regards
>>> Shakeeb
>>> -------------------------
>>> 
>>> From: "Shakeeb Arsalan" <[email-masked]>
>>> To: "elsadeg aa" <[email-masked]>
>>> Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral"
>>> <[email-masked]>
>>> Sent: Monday, December 13, 2021 3:53:41 PM
>>> Subject: Webteam & Homebox Invoices to be amended
>>> 
>>> Hi Ali,
>>> 
>>> I request you to Amend the Webteam invoice as per the below:
>>> 
>>> 1- The total of working Hours should be 3385 Hours, after removing
>> the
>>> Hours of the agents who left in the training period.
>>> 
>>> 2- 2% Penalty for short hours. (As the requested number of agents
>> was
>>> not delivered)
>>> 
>>> 3-  Add the following charges for Livesalesman:
>>> 
>>>          SAR 1000 Surcharge for 2 English Agents in the month of
>>> October   (500*2)
>>>          SAR 2000 Surcharge for 4 English Agents in the month of
>>> November  (500*4)
>>> 
>>> And the following Amendment should be done on Homebox Invoice:
>>> 
>>> 1- 44 Hours should be deducted for less productivity (PFB for your
>>> reference):
>>> 
>>>                Agent
>>>                Working days
>>>                Expexted productivity
>>>                Productivity
>>>                Variance
>>>                Working Days as per productivity
>>>                Days to be deducted
>>>                Hrs to be deducted
>>> 
>>>                Khaled Sufian
>>>                22
>>>                1760
>>>                1596
>>>                164
>>>                20
>>>                2
>>>                16 Hrs
>>> 
>>>                Hassan Hemaid
>>>                22
>>>                1760
>>>                1462
>>>                298
>>>                18
>>>                3
>>>                28 Hrs
>>> 
>>> Regards
>>> Shakeeb
>> 
>> Hi Shakeeb
>> 
>> Please Can you share who is agent not meet the SLA for webteam
>> 
>> Thanks,
>> 
>> --
>> Elsadeg Ali
>> Project & Operation Manager
>> Ithra Al-muhtawa Company
>> Tele: +966591203388
>> www.ithraacc.com.sa [1] [1]
>> 
>> 
>> Links:
>> ------
>> [1] http://www.ithraacc.com.sa
> 
> Hi Mr Saurabh
> 
> 1- Based on our financial policy, we cannot put the discount on the
> invoice. If there is a discount due to a shortcoming in the service,
> it
> be deducted from the client side and we be provided with the penalty
> notice with the reason
> 
> 2- Regards the LSM Fees if we put in invoice Will it be accepted?
> because there is no such fees in the agreement with Landmark
> 
> THANKS,
> 
> --
> Elsadeg Ali
> Project & Operation Manager
> Ithra Al-muhtawa Company
> Tele: +966591203388
> www.ithraacc.com.sa [1]
> 
> 
> Links:
> ------
> [1] http://www.ithraacc.com.sa

Hi MR. Saurabh

kindly review  invoices of November after amended

Regards

-- 
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa